Street Style Store — Have dispatched a pair of shoes with both of different size

Address:110088
Website:www.streetstylestore.com

I had exchanged a pair of slippers to a pair of shoes order number 190566. but the shoes that sss has sent, one is 2 inches longer than the other, but same size is written on both of them. i tried to contact sss for refund, but dint get any response. also raised ticket #63063 and also have mailed the support team regarding the same with photographs of the pair of shoes they have sent. pfa photo proofs of shoes and the order.
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Worst ever seen online store
Hi Revathi,

Please accept my sincere apologies.

I would like to inform you that as per our company policy you can initiate the exchange within the 7 days of delivery time and it has been more than a year that the products has been delivered to you.

If there is anything else please mail me at my E-mail ID: sss.[protected]@gmail.com.

Thank you
SSS Resolver

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently

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