[Resolved] Street Style Store — non payment of refund - due to discontinued product by sss

kmegha

from Delhi, Delhi

Address:	110006
Website:	streetstylestore.com

Respected sir/madam,

I am megha khanna (B. All. B, llm) for the very first time ordered a pair of shoes from street style store online vide order reference brghjaapo - placed on 06/11/2017. After the order was placed an auto-confirmation mail was received and maximum time for delivery was with in 21 days as mentioned there in. After the expiry of 21 days time period i started communicate them on their telephone number placed on website of sss but every time that was not not reachable or if bell rings then no one picks up.
I placed a mail through my sss account regarding order has not delivered yet to which firstly i did not get the reply then after some days reply came that we will send your order within next 4 to 5 working days but as expected it was not so delivered. Then i complained through the same mode as of now on 11.07.2017 & accordingly on

26.07.2017 - my sss account reflected the status of - priority dispatch

08.08.2017 - status was - cancelled due to out of stock

Again on 08.08.2017 - status was - refund complete credit note given

08.08.2017 - complementary credit note given &

Finally on 10.08.2017 - status was - refund requested discontinued product
& a mail was sent to click on the link to initiate it. A notification came there after that "congratulations! Your refund has been initiated & as per bank policy it will take 5-7 days before the amount is reflected in your bank account. But no amount was credited in my account till now.

On 19.08.2017 - i again raised a query from my sss account regarding refund of money to me & same reply that it will reflect in next 75 to 7 days we have initiated your refund request but again time period expired and no credit granted.

So, i kindly request you to please
1. Initiate strict action against sss as i am not only the aggrieved party but many more with whom sss cheated.
2. Sss to refund my full money and
3. Impose penality to compensate for such grievance as you may deem fit.

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Oct 20, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

Street Style Store Customer Care's response Hi MEGHA

Greeting of the Day,

Sorry for the inconvenience cause kindly share us the order details on below mentioned email i.d to assist you further.

sss.[protected]@gmail.com

Oct 05, 2017

Updated by kmegha As per the reply received by me on 12.09.2017 so as to share the details of order order reference brghjaapo - placed on 06/11/2017, immediate details were provided to SSS on "sss.[protected]@gmail.com" as sought by them.

Details of the mail sent to SSS is as under:
from: chill girl <chillgirl.[protected]@gmail.com>
reply-to: [protected]@gmail.com
to: sss.[protected]@gmail.com
date: Tue, Sep 12, 2017 at 1:02 PM
subject: No refund granted - Foe Discontinued Product by SSS
mailed-by: gmail.com

Till then a period of 1 month has been expired and no further assistance is provided.

I have tried to communicate through mails from SSS Account every time an auto generated reply comes that does not contain valid solution. Even while selecting the question for raising query on SSS Account there exist no option to select with regards to - REFUND NOT INITIATED.

Furthermore, on 11.07.2017 a complaint was filed by me against SSS titled " Product not delivered even after expiry of provided time period " ------- comment was added on 15.09.2017 that

"This mail is regarding your refund as you requested for refund and we are proceeding for the same, The refund will reflect in your account within 7-10 working days which doesn't include any Saturday and Sunday."

More than 12 days time period has been passed excluding public holidays but still no refund has been granted. This is 3rd time i am approaching via consumer complaints. Every time when i complain same reply is forwarded from SSS and consequently no refund is granted.

consider it as last opportunity and refund the whole amount of order reference - #1581994 on 11.06.2017.