Street Style Store — order no 3038782

Drishti@1

from Mumbai, Maharashtra

Address:

22 A, 3rd Floor (Lake Facing) Hauz khas village New Delhi 110016 Land Mark: Near Hauz Khas Social., New Delhi, Delhi, 110016

I had ordered size 38 for the black criss cross heels as per the above oreder no. And now that is one size big for me and it does not fit well. I want one size smaller but it is nit availabe on the site.
Every time i call your support they say all customer executives are busy. I never able to get through.
There is no option to exchange the product with other products or get cash back or get store credits.

How do i get an exchange???

Will i have to be stuck with the wrong size and fit of the product because you dont have a smaller size available and because of worthless policies?

Either you replace the product with a smaller size (Size 37) or give me a refund of my amount.

Need immediate action to be taken on this. I am escalating this matter to your nodal officer.

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Street Style Store customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Street Style Store Customer Care's response Hi,

We are extremely sorry for the inconvenience caused. We would like to inform you that as per our telephonic conversation, we arrange the pickup of the product (Criss cross black platform heels) of order #3038782. The pick-up will take "2-3" working days once the pick up is done, please share the pickup slip on email address- sss.[protected]@gmail.com so that we can made your replacement order for 37 size as you want.

Please mark this case as "Resolved" if you find that the query is resolved from our end.

Thank you
SSS

Oct 11, 2019

Updated by Drishti@1 No revert from your end. You have Rs.734 still with you and also the product.
I have been looted from your company.
You have to take immediate action on the same.