[Resolved]  Street Style Store — order not received and no update in order status after i've paid

Address:New Delhi, Delhi, 110088
Website:www.streetstylestore.com

I placed an order on the site 20 days back. I paid the amount of rs 2203 in advance. However, the order status has not changed since the first day and still says 'payment accepted'. It has been 20 days and today was the expected delivery date but they haven't shipped or even prepared the order yet. They do not have a contact no. I can contact them on. I wrote to them 10 days back and there has not been any reply. I request you to kindly help in the matter.
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Nov 27, 2017
Complaint marked as Resolved 
Street Style Store customer support has been notified about the posted complaint.
Oct 16, 2017
Updated by Ayushi Kapoor
The order id is #1805898
Verified Support
Oct 16, 2017
Street Style Store Customer Care's response
Hi Vandana,

Please accept my sincere apologies!

Your order details have been transferred to the warehouse department and they will dispatch the order on priority basis.

Please have a little more patience and I rest assure you that you will receive your product soon.

Once the order will be shipped you will receive a mail from us.

If there is anything else please mail us at sss.[protected]@gmail.com .

Thank you
SSS Resolver

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently
Complaint comments 

Comments

Firstly it's very unprofessional to switch off the customer care no.
I sent my item to streetstylestore for an exchange its been more than 3 weeks the item is still in your warehouse and it's not yet delivered to me. if you don't want to send please refund RS 499 back to me or else I have no other option but to complain about your site

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