[Resolved]  Street Style Store — Replacement order sent without me asking for the same.

Address:	New Delhi, Delhi, 400022
Website:	streetstylestore.com

This is in reference to my order no. 1033909. product: set: just keep getting (top + black pant) : m rs 999/- & invoice no: #in1016753

I had ordered for this product as a replacement of 3for999 chappals in august 2016. i received the set: just keep getting (top + black pant) in october16. as the product was totally ill fitting, i returned the same within 2 days of the receipt of the set and i had clearly mentioned in the replacement request that i did not like the product and would like to exchange it for something else. i had to do a lot of follow up as after the return packet was picked up there was no update for over 10 days regarding the return. i sent them a number of emails asking the status on their email id [protected]@streetstylestore.com but there was no response. finally after a complaint was registered on https://www.consumercomplaints.in i received an update in my street style store account mentioning the return package was received on 15/10/2016. i then asked for a credit voucher in order to shop something else for the same amount but again there was no response inspite of number of emails being sent to their email address. after a couple of days i suddenly get an email that your replacement product has been shipped and the tracking number was given.
I immediately sent an email asking them what product is replaced as i had never asked for a replacement i wanted to change the product and i also told them to stop the replacement as i did not want the set: just keep getting (top + black pant). as usual i received an auto generated email with a ticket number but there was no response from the street style store representative.
I did not want this particular product and yet they sent the same for no reason.

-sneha takbhate