[Resolved] Street Style Store — sent a tattered or broken sandal | |||||
Hi! I placed an order (Vngkleggt) on 06/25/2027 from sss ie streetstylestore. I ordered three pairs of flats out of which one had a tattered lace. I immediately tried to contact them but there was no way that i can get in touch with them. They have the worst website i have ever seen in my life. They have given return button but when you click on that it tells you the steps and when you try to follow those steps you wont find that option on the website. Its actually not given on the website. Like they tell you to go to "order history and details" then they say you to click on "replace" but there is not replace button over there. It says "select you order" but there is no option.. To select.. Nothing to select and that wont even let you enter manually. I want to exchange that piece. Was this information helpful? | |||||
Oct 16, 2017 Complaint marked as Resolved Street Style Store customer support has been notified about the posted complaint. Verified Support Sep 11, 2017 Street Style Store Customer Care's response Hi VINEETA, Greeting of the Day, Sorry for the inconvenience cause This is to inform you that initiate your exchange yourself. Here is the link to understand how it works. http://streetstylestore.com/index.php?id_cms=7&controller=cms NOTE: Used and wearable products are not exchangeable. If there is anything else we can do, let us know. On sss.[protected]@gmail.com Sep 18, 2017 Updated by vineeta.arora Sent you rmail at sss.[protected]@gmail.com but no response so far..I am pissed off now. Worst website on top of that ##### customer service!!! You people know how to take our hard earned money. I have contacted your Instagram page as well. they see the message but dont respond and when they do its of no good. Sep 18, 2017 Updated by vineeta.arora another screenshot of email sent to u.. Sep 19, 2017 Updated by vineeta.arora Out of the 3, not just 1 but there is one more which doesn't fit..its defective too. So out of 3, 2 footwear is of no use. I want a different one instead of that one. i mean i want to exchange to a different one. Oct 24, 2017 Updated by vineeta.arora who marked this as resolved? Without the consumer consent how can you mark it as resolved! I requested for an exchange, beacause one flat was broken..They did the exchange but that too with another broken pair! and guess what is changed this time, previously in an pair it was one flat, this time both the flats are tampered!!! i mean what a company! what a pathetic service and top of that cheap quality goods! i do not want to wait for another 30 days! i want my money back!!! I ordered three pairs initially, out of which two pairs were defective, i got to know the other one later on. they exchanged only one! and the exchanged good they are sending that is defective too! whats the point of waiting that long!!  | |||||
 2 Comments | |||||
Comments
who marked this as resolved? Without the consumer consent how can you mark it as resolved! I requested for an exchange, beacause one flat was broken..They did the exchange but that too with another broken pair! and guess what is changed this time, previously in an pair it was one flat, this time both the flats are tampered!!! i mean what a company! what a pathetic service and top of that cheap quality goods! i do not want to wait for another 30 days! i want my money back!!!
I ordered three pairs initially, out of which two pairs were defective, i got to know the other one later on. they exchanged only one! and the exchanged good they are sending that is defective too! whats the point of waiting that long!!
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I ordered three pairs initially, out of which two pairs were defective, i got to know the other one later on. they exchanged only one! and the exchanged good they are sending that is defective too! whats the point of waiting that long!!
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+91 11 4700 5870
206-Bhagwati Sadan Building, Plot No 8, BH Block Market, Shalimar Bagh, Delhi, Delhi, India - 110088
1) My account
2) Order History & Details
3) Click on Replace.
So thats like, go to my account first.. You will first option there "order history & details" and then you are supposed to click on Return.
In my case, when i click on "order history & details" it says "you have not placed any orders" and it doesn't show any replace button!!!
So, i hope now you get what my concern is and wont send my such stupid link again!
You better send your courier person to collect that damaged product you have sent me and give me a new one!!
Please accept my sincere apologies!
Kindly share your product images on my email ID i.e.sss.resolver@gmail.com so that I can look into the matter and resolve the issue to your satisfaction.
PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently .
Thanks & Resolved
SSS