[Resolved] Street Style Store — unethical and unprofessional street style store | |||||
So i have been a regular customer of streetstylestore for the longest time now and to be honest i haven't been disappointed with their products (Shoes mostly) yet and considering the fact that i know delivery takes atleast a month, i have always been okay with that too. However, this time when i purchased a few clothes my experience turned into a nightmare. Firstly, the clothes that i received are quite substandard. I have received a white dress which is made out of the same material that road side rs. 100 cotton petticoats are made out of. It is a total shock, because there seems to be no quality analysis that is being done at their end. The pictures are heavily misleading. When i wanted to return the items, i saw that wasn't allowed. Which technically means that they expect us to pay for substandard items and its almost like they are forcing it on me. I have written to them and have received a complaint no (183854) but no follow up mail has come from their end. Their landline no. Is a joke, because they never receive calls. Its been a while and i am stuck with these items. I don't know if they will even reply/return/exchange my items ever. They have now not only lost a loyal customer but i will ensure that i spread the word about their terrible service. Extremely disappointed. I will also take all necessary steps on social media/legally to ensure that they are sued for their conduct. Was this information helpful? | |||||
Dec 5, 2017 Complaint marked as Resolved Street Style Store customer support has been notified about the posted complaint. Verified Support Oct 30, 2017 Street Style Store Customer Care's response Hi Ethna GhoshI understand that you eager to get your money back after noticing a flaw in material of the product. But we regret to say that our company doesn’t have refund policy. The best we can do for you is we can issue you a credit slip/note of that particular amount which you can utilize in your next purchase. We are sorry for the inconvenience. You can initiate your exchange by clicking on this link: http://streetstylestore.com/index.php?id_cms=7&controller=cms The pick-up will take "2-3" working days Note: Used products can not considered in exchange Thank you for your patience! Thank you SSS | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
75%
Complaints
5999
Pending
611
Resolved
4288
+91 11 4700 5870
206-Bhagwati Sadan Building, Plot No 8, BH Block Market, Shalimar Bagh, Delhi, Delhi, India - 110088
If it is not possible to exchange that item with another product then I am okay with a credit note. Also, next time please check the case no. (which I have mentioned in my first post) before responding and it would be better if you can directly respond to your customers without having to use a consumer complaints forum. Is this the only way to contact SSS, then it is ridiculous.
I have asked for a refund of 3 items (guest house getaway, flirty proclivity and stay sweet stripeline) in total amounting Rs1997, I hope to see the credit note at the earliest.
Apologies!!
I am arranging a call back for you from my exchange department. They'll resolve your case on priority. If you do not get the call within 24 hours, you may contact me on my email ID sss.resolver@gmail.com.
Thank you
SSS