Sugama Tourists Complaints & Reviews

So worst Bus no netness sleeper bedsheet smelling cockroach are roaming please cancel this kind of busses service taking so high amount no cleanses

The cleaner is in intoxicated condition and not able to mange himself. This is unacceptable and intolerable as my wife and kid are travelling alone and are finding it difficult to manage.

KA- 51 AF 2996

Wanted to raise a serious concern on our travel experience with Sugama travels

Background on what happened : we had booking on 23rd Apr from Adoni to Bangalore.

We were waiting at the designated place opp RT C bus stand main road in Adoni at 10 :30 PM was accompanied with my brother who came to see me and my family off.
Driver or cleaner gave us a call and asked us to come to bypass road as they were facing some difficulties in getting inside the town, I have no idea what was he facing.
He started not receiving our calls and we were panic with 4 year kid with us and we gave a call Sugama travels service desk and service desk spoke to the driver and told that they will pick us in 10 mins.

The moment they reached my brother started asking some questions for that they started talking rudely to him, till then I was silent.but these guys crossed there limit and said "you build your own road" and then he added something in local language which I will translate in English he said "if you speak like this people will spit on you"

This is not at all acceptable and this was only because we asked some questions.customers can't even ask question

I was furious when I heard that and started shouting on the driver but I calm down as I didn't want to disturb other passengers and my family who were worried.
I would have got down from the bus but only reason I didn't do that is my family and 4 year old daughter.

Wanted to bring this to your notice as this is the not the service we expect after paying the money.
I understand for Sugama travels this is not big issue but for us middle class and common people it's a big issue.

Ticket details :
PNR 11003504
Ticket number TS[protected].

I request a strict action on them or apology from the driver and cleaner.

Regards
Saishan

We were traveling in bus KA51 C 3647 on 22 April 2023 8:30am from Banglore to Bagalkot. Near chitradurga tyre got burst and floor of bus got damaged and opened. But drivers and attenders changed the tyre and forced us to travel in same bus for 6 more hours. There was no response from head office, I tried to call no one recieved or didn get any support from them. I was traveling with my 11 years old son alone and next to my seat the whole was there, I found helpless . Sugama service is pathetic. We paid 1000 rupees per person and no justice for the money and no humanity .

Started journey from bangalore to Laxmeshwar dated 6th Apr 2023 at 11.30 pm. After 2 hour near Shira toll gate bus has stopped due to technical issue. Since 1 AM to 5 AM there is no alternative solution and not good response from the driver and kinner. For this our one valuable day has wasted. No refund or No alternative facility. Not at all good responsibility from Sugama travels. Bus number KA51 B 3140 Bangalore rone journey. Very bad experience

ನಿಗದಿತ ಸಮಯಕ್ಕಿಂತಒಂದುವರೆ ಗಂಟೆ ಲೇಟಾಗಿ ಊರು ತಲುಪಬೇಕಾಗಿದೆ. ಯಾಕೆ ಲೇಟ್ ಎಂದು ಡ್ರೈವರ್ ಕೇಳಿದರೆ ಟಿಕೆಟ್ ಎಲ್ಲಿ ಬುಕ್ ಮಾಡಿದ್ದಿರೋ ಅಲ್ಲಿ ಕೇಳು ಅಂತಾ ಬೇಜವಾಬ್ದಾರಿಯಾಗಿ ಉತ್ತರಿಸಿದ್ದಾನೆ. ಈ ತರಾ ಮಾತಾಡಿದ್ರೆ ಹೇಗೆ ಅಂತಾ ಕೇಳಿದಕ್ಕೆ.. ನಾನು ಮಾತಾಡೋದೆ ಹೀಗೆ .. ನೀನು ನನ್ನ ಕೇಶಿ ಟಿಕೆಟ್ ಬುಕ್ ಮಾಡಿದ್ರೆ ನಾನು ಉತ್ತರಿಸುತ್ತಿದ್ದೆ ಅಂತಾ ಹೇಳಿ ದ್ದಾನೆ. ಕರೆಕ್ಟ್ ಟೈಮ್ ಗೇ ಹೋಗಬೇಕು ಅಂದ್ರೆ ಇನ್ನೊಮ್ಮೆ ಸುಗಮ ಬುಕ್ ಮಾಡಬೇಡ ಎಂದಿದ್ದಾನೆ. ದಯವಿಟ್ಟು ಈ ಬಗ್ಗೆ ಕ್ರಮ ಕೈಗೊಳ್ಳಬೇಕು. KA51AC6409 date 20/02/2023
Bangalore to Galagali Bus, Dr

Bus no KA51 AF 3000
When I talk with driver he rejected to come and pick from Ashwini circle which is part of pick up point.

It's 11 o'clock and for travel purpose I paid 200 to Auto

If it's ladies I am not how they are safe.. it's very frustration with this travel

Dear sugama travels it's a bad experience I seen today due to lack of time sense and y u guys are mentioned time for arrival and departure
* Always late traveling due to time issue
* And when I travelling I seen 4th time in this sugama travels luggage loading and unloading it takes huge time right
We are thinking it's goods vehicle not to handle customers please update and do the needful I want reply

Hello sir/madam
we lost our good ring 💍, , seat U4'U5 .
Passenger Name: Dr Babar pasha and Dr Kashifa..
Please it's our kind request if you people got means .. give us 🙏

Bus details :
Tracking from Sugama Tourists
PNR:10572596
Vehicle Number:KA 51 B 3140
Service:ROUTE NO-17, RON - BANG
Driver Name:Shivalingappa Halohalli Dr
Phone Number: [protected]
Departure date:[protected] from gadag to banglore .

Hello,

This has been so frustrating to customers that diligence of dropping on time. We have reached destination an hour late just because of their parcel pickups at n number rof locations. I too had to see a fight between a customer who is requesting the driver and conductor. Who were laughing negligently seemed to be more worrying all of the people in bus.
Is bus for picking up parcel or customers.

I took bus from gulbarga to bangalore, i bboked sleeper U1 seat to my surprise the seat is so small n it doesn’t have a carrier, u pay rs1000 for such bus and seats are not at all clean

Vehicle Number:PY 01 CG 9933
Service:ROUTE NO-83 BIJAPUR - BANGALORE
DOJ : 27.10.2022 10.15 PM

Bad handling of bag from the helper of the aforesaid vehicle caused damage to my trolley bag. It's a new bag and despite my request to not keep the bag on the sharp edges of broken metal sheet, the helper kept the bag on it and dragged it roughly out of luggage cabin causing two deep cuts into the bag. It's looking terrific for a passager to see his bag being dragged in front of his eyes.

With this kind of irresponsible and rude behavior of a staff, I'm not going to travel with Sugama ever again.

Hi,
I have been regulars customer of sugama from most than 2 years but last trip was very bad behavior by your team and threatening(rowdy) behavior by your office members(4 of them) . After speaking to other i confirmed that they do with almost all customer.

Below is misuse of public property

1) I see them blocking whole Race course road from 9 to 11 PM with there buses which causes inconvenience to all people.

2) I see use foot path for keeping language which is wrong . Attached photo for reference taken on 30 Oct 2022.

3) Illegal boarding passenger and overloading crowding

You bus operator and driver of that route(bangalore - Gangavathi) allow people to get in bus without booking and make them seat along side driver and customer places.
In each seat 3 people sit. They board people after nelamangala so police can't catch them

Bus route no: 42.

I have booked a ticket for my sister from beamhvara to Mysore today on Sugama tourist and the bus number is KA51AF5831 bus arrived at 9:05 pm at bramhvara bus stand my sister asked about time of arrival to Mysore conducteur has raised voice of attitude and said we can’t tell all those things then where be the customer handling may take into provision and totally dissatisfied of Sugama tourist and this is my last booking
1. If the lady customer knows the time she can arrange a pickup or something with he guardians
2. If the conductor does not know the timing of reaching Mysore unprofessional
3. And Lady asked about dicky because of luggage he again showed his bad manners

Tracking from Sugama Tourists
PNR:9899156
Vehicle Number:KA 51 AC 9037
Service:ROUTE NO-08, BANG - DANDELI
Driver Name:Shivanand (28) Dr
Phone Number: [protected]
Track at:http://trkg.in/UAE1J3

This bus has to reach hubli by 6AM, but at 6.30 AM it's till in bankapur toll just to repair another sugama bus which had some problem.

To repair another bus why we passenger have to wait 1 and half hour.

Is this sugama on time working??
Worst service I see today.

I am travelling from bglr to gulb from sugama travels but it has stopped from past 1 hour without any communication to passengers upon asking to driver it was informed me that they are waiting for another bus to get the tire as they need to change it. This shows their irresponsibility. They did not even keep an extra tire along them for such situation and to avoid delay in journey.
Driver is not even responding properly with complete information.

KA51AF4864 Hubli - Bangalore, How do you ensure safety of reserved passengers?If bus has empty seats, is there a rule to pick any unreserved passenger who waves hand? You don't even give tags for the baggage? Wht if some unreserved passanger picks our baggage? . One more instance I have been travelling in Sugama since many years, they often take in service roads and waits until all the seats are full, they have time for that, but once when I was travelling from Bangalore to Hubli, i was picked up at 8PM, I asked the driver to stop for 5 mins, so that I can take something to ear, he told we're getting late and didn't stop, but to fill seats he almost left bangalore 1 hour late.

My father in law booked a ticket from Mysore to Gokarna and travelled on 23/07/22. His age is 81 years.
When Bus reached to Madangeri, he was asked to get down from Bus and asked him to make any other arrangement to go to Gokarna & they offered Rs. 20/-
Now my complaint is that -
1)When I booked ticket up to Gokarna, it is Sugama Travel responsibility to drop there. Also, it is indicated in reservation tickets.
2)As I indicated, his age is 81 and unable to make his own arrangements. Your staff have no humanity?

We put bike cargo from banglore to bc road there were bike parts ( battery guard ) missing and the break and clutch liver was broken too .

I am was traveling from dasarahalli (bangalore) to thirthahalli on 11 July 2022 with sugama travels bus no KA 51 D 4678.

Bus had not picked me from the preferred stop. When I called them, they told me to come to the next stop which is really very rude.

They have no decency to apologise for their mistakes.