Sugama Tourists — ticket confirmed payment done but still the ticket is been shown available online.

Website:Redbus

I booked a ticket from bangalore - karwar today[protected] using redbus.
I got the redbus generated ticket as payment confirmation from bank as well. But when i went to the redbus site and checked my site it was still showing available.
I need you guys to confirm me if my ticket is confirmed if not then what should be done.
As i am gonna travel in 3 days from now so i need resolution on this asap.
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    Sugama Tourists Phone
    +91 2228 3986
    +91 4113 9098
    +91 4113 9096
    Sugama Tourists Address
    Shop No.7, Vishwa Complex, 2nd Cross, Gandhi Nagar, Bangalore, Karnataka, India - 560037
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