Sulekha — additional amount deducted from credit card

qiqbal

from Hyderabad, Telangana

Website:

www.sulekha.com/local-services/business-owners

I made a payment of rs. 7316 on 8th august, 2019 and got a balance of rs. 6078. On 20th august, 2019 another rs. 7316 was deducted from my account. Apparently caused by auto-recharge.

But i do not understand why recharge would be initiated just 12 days after starting campaign. My sulekha balance at the time of recharge was around rs.[protected]. Neither the balance was zero nor the the 1 month period of the package was anywhere close to ending.

I was informed that this balance has been added to the next month package which i never agreed to in the first place. This is blatant misuse of credit card details of individuals.

I need a refund of the additional amount that has been deducted.

Was this information helpful?

No (0)

Yes (0)

Sulekha.com customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2019

Sulekha.com Customer Care's response Good Evening Mr.Iqbal,
We are extremely sorry to hear about this, and even more sorry to disappoint a customer like you. However, we'd like to learn more about your situation and we want to make things right. So, please give us a call on [protected] or email us at [protected]@sulekha.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

Verified Support

Oct 08, 2019

Sulekha.com Customer Care's response Good Evening Mr.Iqbal,

We are extremely sorry to hear about this and even more sorry to disappoint a customer like you. However, we'd like to learn more about your situation and we want to make things right. So, please give a call or Whatsapp at [protected] or email to [protected]@sulekha.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

Warm Regards,
Team Sulekha

Verified Support

Oct 19, 2019

Sulekha.com Customer Care's response Good After Noon Mr.Iqbal,

We are extremely sorry to hear about this and even more sorry to disappoint a customer like you. However, we'd like to learn more about your situation and we want to make things right. So, please give a call or Whatsapp at [protected] or email to [protected]@sulekha.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

Warm Regards,
Team Sulekha

Verified Support

Oct 31, 2019

Sulekha.com Customer Care's response Dear Mr.Iqbal,

Greeting from Sulekha.com!

As requested to address your query, please do share your business name, Camp Id and contact number to [protected](Whatsapp) or mail at [protected]@sulekha.com.

Warm regards,
Team Sulekha.

Nov 06, 2019

Updated by qiqbal I have shared my details via message. I cannot view any of the details you shared here.

Verified Support

Nov 13, 2019

Sulekha.com Customer Care's response Dear Mr.Iqbal,

We have checked Whatsapp & offline SMS in [protected] mobile, We didn't receive any message. We request you to send it again & email us at [protected]@sulekha.com.

Warm regards,
Team Sulekha.

Verified Support

Nov 22, 2019