| Address: https://www.sulekha.com/karthikeya-home-care-services-chintal-hyderabad-contact-address |
I have searched for a domestic help on Sulkeha.com and as soon as I did it, I have received a calls from numerous numbers and one of them was from Karthikeya Home Care Services which is listed on Sulekha.com.
Usually, I never pay money upfront without checking the office personally but as I need service urgently I paid money to the service provider thinking that Sulekha.com has done his background check. After receiving money, service provider started abusing on calls and then stopped receiving calls. When I checked for details of his address in Sulekha.com, everything is fake.
I have contacted Sulekha customer service, they said that they contacted service provider and mentioned they stopped his service. However, I still see the service provider ad in the Sulekha.com and also when I requested for service provider details, Sulekha stopped responding, it's been more than a week since I didn't receive reply from Sulekha.
I asked Sulekha to solve the issue or provide the service provider KYC details to file a police report. But, both did not happen.
I request Sulekha.com to refund the 15, 000rs I paid to service provider and also file a police complaint on him.
My ticket number for email thread with the customer support is 3350514. That email thread has all the payment details made to service provider.
Sulekha.com customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2023
Sulekha.com Customer Care's response Dear Prashanth,
Greeting from Sulekha.com!
As we checked and found that the business campaign has expired already. We suggest that you can log into customer profile directly, and can post your negative feedback.
Sulekha.com only provides the platform to list the business details and provide the services as per the contract terms with you and does not directly participate in or is it involved in any disputes between service partners.
Warm regards,
Team Sulekha.
Thank you for contacting Sulekha.com!
In response to your request, we would like to inform you that, please follow the steps below to stop the SMS/calls.
www.sulekha.com – Sign in with mobile number – open dashboard – click on your requests – view details – click on the particular service which you have taken – update status – my job done.
The customer support team is here at your disposal to resolve all your issues with respect to service related. Your feedback is most valuable to us.
Your feedback is most valuable to us. Please call our toll free line[protected] for instant response.
Thanking you and assuring you of our best services at all times.
Warm regards,
Team Sulekha.