[Resolved]  Sulekha.com — Business listing false commitment

Address:Pune, Maharashtra, 411052
Website:www.sulekha.com

Hi,
I am bhushan mantri having a firm named amteq automation in pune. We had made contract with sulekha in august 2016. The sulekha executive (Raj mahto) visited my office for making renewal and at the final discussion for contract renewal, he told me that if i make payment of 23288 rupees for renewal, then i will be the highest paid customer for
Keywords selected and mpm package. So i will be getting first position on sulekha website listing until somebody pays more than me. So we paid the amount. The second day, our business gets listed on sulekha but that was not as per commitment. Our listing was at fourth place in mpm (Instead of first place in mpm catogary as per commitment). So i informed them by calling customer care on 8-aug-16 to cancel the contract and asked for refund. On this discussion, their manager abhishek told me, they will come
Back to me after discussion with their executive raj. They never come to me. And whenever i called them either they refuse to take my call or informs me that they will check with the executive raj and will come back.
Now from last few days after i visited their office, they are are responding on some of the calls.
Now they have finalised not to give me any refund.
We have not used sulekha service at all after the contract.
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Jul 5, 2017
Complaint marked as Resolved 
Sulekha.com customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2017
Sulekha.com Customer Care's response
Hi Mantri,

We apologize for the inconvenience caused. To resolve this issue, we would request you to share any of the following:
Order Form number (or) Mobile Number (used for campaign registration) (or) Customer ID (or) Campaign ID (any of these) along with your business name.
To share these details, you can call us at our toll-free number[protected] or[protected] or mail us at [protected]@sulekha.net or Whatsapp us at +91 [protected].
We’ll reach out to you within 48 hours after you share the details as mentioned above.

Regards,
Team Sulekha
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