Sulekha.com — Horrible service

Address:	Chennai, Tamil Nadu, 603103
Website:	www.sulekha.com

First of all there is no customer care number on which we can register a complaint about their services. their vendors are not responding properly. their each and every vendors are looking to show higher side estimate each and every time and for each product we had called them for our washing machine servicing 15 days before. after open up all things they stated that drum support was completely gone, so we have to change whole drum. when we had asked for its estimated cost, they said 4400/- Rs. if we wish to do the same, we have to pay 2000/- Rs as an advance, we paid it. at that time we asked for a receipt / acknowledgement for the same, they refuse it and said it in polished language it will be resolved within 2 days and we do not have to worry about it. they committed 2 days after getting confirmation about availability of damage parts at their service centre. till date none had come up with repaired drum or any curtsey call about status of our pending repairing work of washing machine. whenever we called them up they are saying that "serviceman will be at your home by tomorrow morning, sure." at the same time when we called on toll free number of sulekha.com, their people giving phone number of local chennai office, which was also not available in service. none is taking care after providing data of their vendor list even to check the authenticity of that said vendor is ok or not !!!