[Resolved] Sulekha.com — i have been shifted to 2nd slot after being promised 1st slot

Shilpi Karnani Periwal

from Salem, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641011

I had been promised miracle 1 package when i paid my amount for listing on sulekha website for my coaching academy - "shilpi's academy". I was promised 1st listing for "cs coaching". I was also there on the 1st search result for a month but later when my payment was made in full i was quietly removed from the 1st slot and put on 2nd slot.
All this coz the institute on the 1st slot created a ruckus to be on 1st.
I kindly request to put me back on the 1st slot or refund my money they have taken for the 1st slot.

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Mar 29, 2018

Complaint marked as Resolved

Sulekha.com customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Sulekha.com Customer Care's response Dear Customer,

Your Customer ID: 849840

Thank you for contacting sulekha.com. We regret for the inconvenience caused.

As discussed regarding position commitment, we would like to inform you that the position is based on the value cleared & Sulekha score.

However we have forwarded your issue to the concern department and we will update the status shortly.

Your complaint number is 1245201

We would like to inform you that your current Sulekha score is 7.00. To increase your scores, complete the profile info, respond to your customer quickly, ensure job completion, prompt your customer to review your service. Higher scores will get you higher number of leads.

We are looking forward to a long and fruitful association with your organization.

Your feedback is most valuable to us. Please call our toll free line[protected] or write in to [protected]@sulekha.net

Thanks & Regards,
Venkatesh T
Customer Support – Local Services
Toll-free :[protected]
Timings : Monday – Saturday (8am - 8pm)

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