[Resolved]  Sulekha.com — poor lead quality & post sale customer service

This is with reference to my ongoing campaign with Sulekha.com for my company "Journey Ease Pvt. Ltd", Campaign ID - 1522305 for Tour Operator - MPM plan. I am writing this concern as I am very disappointed with the quality of leads we are getting this time around, it is really very poor. Literally out of 177 Net delivered leads, there is just 01 conversion so far so the money I have paid towards this campaign is all going in vain and getting wasted. I have already informed the same on number of occasions with your customer care people, calling to take the feedback but nothing really happens. All they have to say at the end is "Sir, you still have these many leads left, don't worry, you will get good leads and conversions", but nothing really happens.

Therefore, I am writing this complaint to the concern to end the campaign with immediate effect and refund the money for the remaining leads on pro-rata basis after deducting the amount of the leads delivered. It is a serious concern and request to take it on priority. Please understand that I taken your campaigns earlier as well on 3-4 times now and have never been this disappointed and that's the reason that I paid for this campaign again. I still have the same deals and offers as earlier & the equipped professionals to handle these queries, so nothing much has changed at my end.

Hence, I am looking forward for a positive response and a prompt action on my request to avoid inconvenience.