Sulekha.com — regarding breach of trust - spoiling 8 years of our relationship with sulekha

Address:

IT C-7, KMG Towers, 2nd Floor, IT Park, Sec-67, Mohali (Pb.), Mohali, Punjab, 160072

Dear ms. Reshma

Greetings from piford technologies.

It was to bring into your immediate notice that fraudulent activities happening in sulekha.com. We are the customer of sulekha from last more than 7 years in the name of piford technologies pvt ltd, it c-7, kmg towers, it park, sec-67, mohali (Punjab - india) (Registered mob - [protected], email: [protected]@piford.com) & this year we are feeling cheated & harassed by sulekha. Earlier we were having yearly tenure based package with sulekha till nov-2018 and your executives (Mr. Nitin, harsh) convinced us to migrate from tenure based package to 100% verified lead based package. We trusted them & keeping in mind our company's long term association with sulekha.com & further took lead based package in nov-2018 & invested around 35k to 40k for few months. As we were committed for 100% verified genuine leads for our training business, we were surprised to see that we got approximately 35% irrelevant leads averagely for which we shared the feedback on sulekha my business application as well as informed sulekha executives including mr. Mathews, faryad time to time via emails ([protected]@sulekha.com, [protected]@sulekha.com) & calls ([protected], [protected], [protected], [protected]). Among these irrevelant leads, many people says that they are looking for job, some says only interested in stipend based training, some says they are looking for freshers to hire in there company, some says they are looking for late evening batches after 7 pm or early morning batch of 6am or 7am, some says they can't travel to mohali or chandigarh, some numbers are regularly switched off or out of service, some says they have not put any lead, etc. After following sulekha team for more than 2 months we were informed that system is not able to scrap these leads for some reason for the other.

We asked them to share with us there (Sulekha) feedback which proves that the irrelevant leads marked by piford technologies are revelant or correct. There are sill abound 180 to 200 irrelevant paid leads sent to us from 15-march-2019 to 05-august-2019 which is required to get scrapped or refunded back. Here also sulekha executives denied us in providing such lead based feedback from there end. Atleast its the duty of sulekha to justyfy that the per lead amount charged from us for these 180-200 irrelevant leads (Marked by us) are correct & are 100% relevant leads sent to us by sulekha for people looking for paid training.

Kind attention:. As it was committed that we would be getting 100% verified leads in sulekha lead based package which is very expensive as compared to tenure based. We took lead based pack on trust & keeping in mind our long term association with sulekha.com. I request you to kindly look into the matter on priority. Either make the things transparent & resolve our issue immediately by scrapping these irrelevant paid leads & continue our long term healthy relationship or else refund us the amount paid to sulekha for these leads.

Look forward for a positive & professional response.

Regards
Sorav singla
Piford technologies pvt ltd
It park, sec-67, mohali (Punjab)
India
Mob: [protected]
Email: [protected]@piford.com