| Address: | 380015 |
| Website: | www.innvonix.com |
Hello sir/ma'm
We are an offshore it company and we got contacted by sulekha sales team for one of their "leads package" on 29th of june, 2017 and many times there after. We bought their package named, "preferred member" (Order no - 368738) on 25th july, 2017.
After buying package, they activated our account in next week and once it started, we released that we were given false promises about the package. The three most important promises (On basis of which we agreed to buy this package) are below:
1. I can set minimum limit in terms of money while receiving leads. So if i select a number, i wont receive leads below that amount. Apparently this facility was not given to us in our package.
2. I can pause / start the receiving of leads anytime. They said there is no time limit and i will get set number of leads which wont expire until i use up all my leads. This did not happen. I was only able to pause leads once and it started automatically after 15 days. I am unable to pause it back right now.
3. 45 days refund guarantee - when i highlighted this two points to their sales team (Mr gunjan and mr jignesh - [protected]@sulekha.net), they had no answer to why i am not getting the facilities they promised before buying of package. When i requested my refund as per their promise. They said, that they are not aware when the policy changed and as per new policy, the refund period is only 7 days. When i asked them to provide refund, the sales team promised to look into it, also gave me email of senior to escalate this issue ([protected]@sulekha.net), but never got any reply from them.
I have raised this issue multiple times to their support but everytime they said, that i will receive calls from management, but never received any call. When i requested on their facebook account to look into the matter, they said, we will help you out but no reply after hearing our query.
Right now, not a single person in sulekha is taking responsibility for the promises they made. And we are left with no option but to knock the doors of consumer forums because we have been cheated of our money.
Never trust sulekha and their promises. They just want to make sales with false promises and dont bother about services.
I hope this issue will be resolved as soon as possible else they will keep fooling others like this.
Regards
Innvonix technologies llp
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