[Resolved] Sulekha.com — Window AC, Ideal cool control service GGN - Mr Sunil

rajkumar459

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122002
Website:	[email protected]

Really frustrated with ideal cool control service mr sunil. 91+[protected]
In april 1st week, window ac was installed. Started problem from 5th day and ac stopped working and i had given the complaint.
It took 35 days to him to respond on the complaint and sent two pesons. They repaired and replaced damaged parts of ac. After 3 days, they concluded will not work.
I have waited for 4 more days for the replacement and no response from him. I kept on calling him daily evening, once he lifted and agreed to refund the whole money,
But from that time he is not lifting my phone call again.

We are residing at top floor, with my 11 month kid and unable to face the gurgaon summer heat and no ac service since 45 days.

I tried to locate the shop and realized that was not a proper address at sikendarpur metro station (58 is the pillar number).

Pathetic service and response.
Need refunds (4500/- rent + advance 5000/-)

Beaware and please share your valuable inputs how to get rid of this concern.

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Jul 1, 2017

Complaint marked as Resolved

Sulekha.com customer support has been notified about the posted complaint.

Verified Support

May 31, 2017

Sulekha.com Customer Care's response Hi Rajkumar,

We apologize for the inconvenience caused. To resolve this issue, we would request you to share:

1. Mobile number (used to request for the need) : Mandatory
2. Service Name (service you requested for) : Mandatory
3. Service Partner Name : Mandatory
To share these details, you can call us at our toll-free number[protected] or mail us at [protected]@sulekha.net or WhatsApp us at [protected].

We’ll reach out to you within 48 hours after you share the details as mentioned above.

Regards,
Team Sulekha