[Resolved]  Sulekha — Service package to get business leads from sulekha online portal

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201012
Website:	www.sulekha.com/delhi

Sulekha's marketing team approached me to sell their lead generation package. That is an annual package in which the customers get the leads based on their nature of business.
I registered with sulekha and activated my account to get the business leads for my events business. I got my account activated on 22nd jan 2016, after i paid the entire annual fee in advance. Initial i got few business leads but those were inappropriate. From february 2016 there were no business leads at all, till 15th feb. After multiple telephonic complaints and emails, i started receiving leads after 15th feb. But those were again for few days and now there are no leads at all. Whenever i call the customer support, they give a scripted response that they have registered the complaint and they will get back within 24 hours, but nobody never turns up. In-fact they they send the same response as email reply about the complaint.

My package is for 15 months, out of which they have wasted 3 months in not responding. I am not receiving any business leads from sulekha, this is giving me a business and time loss.
I want to get my rupees 16000/- refunded that i paid for this package.