Sulekha.com — ca nafisa khan & co.

Address:

odhav , ahmedabad, Ahmedabad, Gujarat

I opted for sulekha service for my ca profession to grow my business but their sales person told at the time of joining that any lead which was not converted due to reasons like customer already taken service from someone else or he is not interested then for that lead they will give money back with in 3 working days, but lead that was not converted due to customer not want that service on 14.03.2020, that lead neighther scraped by them nor any amount returned by sulekha.
Very poor service of sulekha and even staff is also not responding.
For second lead also that received yesterday but due to app issue app not working already i emailed to their customer care they replied today and when it started i show that lead and called to customer, customer replied he already taken this service, so i had given feedback that lead not converted due to job already done from someone else, then sulekha showing that, you are late in reply but lead is genuine so you will not receive money back as per telephonic conversation with customer care person and screenshot also attached, if app is not working is not our fault right, so why i cant get my money back? Sulekha is doing only cheating as per my personal experiance. Its my request to sulekha please cut only that money that is genuine dont cut for not converted lead due to such issues else instead of business grow our business will be in loss.