Sulekha.com — delay in closing of advertisement after lots of reminder to deputy manager-sale

chiranjit Patel

Address:

b 20 shirji vila, Laxmiputa Vadodara

My advertisement package started on 29/06/2020 but due to a non-refund of waste leads. I communicated to the deputy manager to close the advertisement and refund the remaining amount as they mention in the previous conversation and called ankit chavda to close my campaign.

Lots of follow up taken from my side but they aren't able to close it. Moreover, i told mr. Ankit to pause the campaign but still, campaign was on.

Now my 15500 rs amount reduces to zero in the campaign and all officer of sulekha not responding properly (Screenshot are attached)

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Sulekha.com customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2020

Sulekha.com Customer Care's response """Dear Chiranjit Patel,

Greeting from Sulekha.com!

We are extremely sorry to hear about this and even more sorry to disappoint a customer like you. However, we'd like to learn more about your situation and we want to make things right. So please share your contact number, we will get back to you promptly. We look forward to hearing from you.

Warm regards,
Team Sulekha."""

Verified Support

Aug 06, 2020

Sulekha.com Customer Care's response Dear Chiranjit Patel,

Greeting from Sulekha.com!

We are extremely sorry to hear about this and even more sorry to disappoint a customer like you. However, we'd like to learn more about your situation and we want to make things right. So please share your contact number, we will get back to you promptly. We look forward to hearing from you.

Warm regards,
Team Sulekha