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www.sundirect.in
3.2
Updated: Jan 2, 2025
Complaints 2435
Resolved
1462
Unresolved
973
Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍
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Sun Direct reviews & complaints page 36

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S
sairam basha
May 31, 2020
Resolved
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Resolved

Hi, i have done the recharge against my sundirect dth with phone number [protected] with 630 rupees for 3 months packs... But the validity hasnot extended...

Please look into this, and solve the problem as soon as possible...

Thank you
Aug 9, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
View replies
Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team
Reply
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."
Reply
Dear Sir,

we regret the inconvenience.Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same

Regards
Sun Direct Team
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    T
    thilip p
    May 27, 2020
    Resolved
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    Resolved

    Address: Mariyamman kovil south street t.meenatchi puram uthamapalayam taluk theni

    My smart card number [protected] my phone number [protected] my aadhar number[protected] my name change name pandiyaraj
    Aug 9, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    May 27, 2020
    Updated by thilip p     change my name for id sir my name pandiyaraj
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
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      B
      byju m g
      May 26, 2020
      Resolved
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      Resolved

      I didn't get this victory channel
      What's problem
      Aug 9, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
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        G
        Gangadhar C
        May 24, 2020
        Resolved
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        Resolved

        Address: Talupula

        I refund my amount or i change my pack
        Aug 9, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        Dear sir,
        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
        Regards,
        Sun Direct Team.
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          T
          Teja Uppalapati
          May 24, 2020
          Resolved
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          Resolved

          I have done a recharhe for 6 months of 1520 through upi. The money got debited from my bank account but it's not reflected in my account. Please resolve my issue
          +1 photos
          Aug 9, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          Dear sir,
          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
          Regards,
          Sun Direct Team.
          Reply
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            R
            Rubin Rubi
            May 24, 2020
            Resolved
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            Resolved

            Address: Tumkur

            Customer care executive name manisha i think she the owner of sundirect... She don't know how to talk with customer. Blady [censored] give her training... F... K,,,,,, very worst service in customer care.. Iam calling from morning now time is 3.25. Now also not cleared my problem... Then why have to continue in sundirect tell me one reason
            +1 photos
            Aug 9, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            Dear sir,
            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
            Regards,
            Sun Direct Team.
            Reply
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              T
              Tamilselvan L
              May 23, 2020
              Resolved
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              Resolved

              Address: 16, 2nd west cross,gandhinagar west

              Please my old setup box not good operating so i want new hd setup box my sun direct no.[protected]. My address l. Tamil selvan, no.155, varnanai koil street, jafarapettai pettai, vellore 632006 ([protected],. [protected].
              Aug 9, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
              Reply
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                A
                Aniket Kumar Mishra
                May 22, 2020
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                Card no. [protected]

                Rmn [protected]

                I haven't recharged my account from a long time so it's showing account expired status

                Please reactivate my account so i can recharge and continue the service

                All contact no. Are either busy or switched off
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                Dear sir,
                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                Regards,
                Sun Direct Team.
                Reply
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                  V
                  viswanathan Ganeshan
                  May 22, 2020
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                  failed to load ifcp image issue in tv

                  Address: Karattupalayam village,Sappayapuram post,Vennandur via,Namakkal DT-637505

                  My tv its showing failed to load ifcp image error and my setup power is on.
                  My customer number is : cr[protected]
                  My contact number :[protected]...
                  +1 photos
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  1 Comment
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                  B
                  Bablu Mudhiraj
                  May 21, 2020
                  Resolved
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                  Resolved

                  Not getting channels
                  No proper singals
                  No clarity
                  Aug 15, 2021
                  Complaint marked as Resolved 
                  Verified Support
                  Jun 08, 2020
                  Sun Direct Customer Care's response                   Dear sir,
                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                  Regards,
                  Sun Direct Team.
                  Helpful
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                  1 found this helpful
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                    K
                    Kiran Surya Degganahalli
                    May 20, 2020
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                    Zee picchar channel is recently launced.but in sun direct dth this channel not available.and zee kannada also not available
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                      A
                      [email protected]
                      May 18, 2020
                      Resolved
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                      Resolved

                      Address: EMC Hospital,side road,Vennela

                      Yesterday itself picture not come
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      May 18, 2020
                      Updated by [email protected]                       picture not come
                      Verified Support
                      Jun 05, 2020
                      Sun Direct Customer Care's response                       "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        H
                        Hari@94900
                        May 17, 2020
                        Resolved
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                        Resolved

                        The local service provider is charging unusual rate for fixing just a minute problem and additional fee for coming home and checking the problem...He is not taking according to his remunerative...I think this problem is in almost areas...So provide them with actual amount to be charged and the public known about the actual fee
                        Aug 15, 2021
                        Complaint marked as Resolved 
                        Verified Support
                        Jun 04, 2020
                        Sun Direct Customer Care's response                         Dear sir

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards
                        Sun Direct Team
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                          D
                          Dhana vel06
                          May 17, 2020
                          Resolved
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                          Resolved

                          Have done recharge my sundirect with Rs2059 through BHIM SBI pay they are saying that it is success with their end but sundirect still showing not recharged i contacted customer care also they are saying that to sent an email but it also not working
                          +1 photos
                          May 18, 2020
                          Complaint marked as Resolved 
                          View replies
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
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                            S
                            Shibi Abraham
                            May 13, 2020
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                            The sun direct pack expired on 13.05.2020 morning. I recharged it immediately but I have not get the connections. I repeatedly contacted the toll free number. But they do not responded.Hence, I request you to provide connection as soon as possible.Smart card no.is[protected].
                            May 13, 2020
                            Updated by Shibi Abraham                             The sun direct pack for television has been expired on 13.05.2020 morning. I recharged it immediately for an amount of Rs.219/-. But they had not renewed the connections. So I am not able to watch the T.V. and not knowing any news. Moreover I repeatedly contacted the toll free numbers ie[protected],[protected],[protected] 4439959 . But they no result .Hence, I request you to kindly intervene in this matter and make arrangements to provide connection to view the TV channels as soon as possible. Smart card of Sun Direct DTH no.is[protected].
                            View replies
                            Dear sir

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards
                            Sun Direct Team
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                              D
                              divyashoundarya j
                              May 10, 2020
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                              Address: Murasoli maran towers. MRC nagar. chennai

                              I entered invalid customer ID by mistake to recharge for rs 554... Amount was debited from my account. No solution was given by customer care. My recharge Customer ref no.:[protected]
                              +1 photos
                              View replies
                              Dear sir,
                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                              Regards,
                              Sun Direct Team.
                              Reply
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                                D
                                devibala kuppusamy
                                May 9, 2020
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                                Cannot response to customer complaint very bad service ... already recharge tha sun direct but it's not turn
                                Cannot attend the customer call
                                Not obayed and unresponsive
                                May 09, 2020
                                Updated by devibala kuppusamy                                 They channel are blocked 2days before validity expired
                                May 09, 2020
                                Updated by devibala kuppusamy                                 Sun Direct - recharge is done but no service
                                View replies
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
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                                  M
                                  Mrk Babu
                                  May 8, 2020
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                                  failed to load ifcp image (e162-0)

                                  Address: Thirupathi ap

                                  Tv channes r not comming, only sun news channel shown, i want all the channels...
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                                  J
                                  Jeenaj
                                  May 6, 2020
                                  Resolved
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                                  Resolved

                                  This serial is building the walls that had taken a million efforts to break down. It deals with glorifying patriarchy and normalizing ego of a man whereas a woman wouldn't need ego. Moreover, in today's one episode itself they portray this young lady who doesn't know indian customs but gets shamed by the society and this sister claims to teach her all this custom just for the fact that the society must not feel bad! She gets kicked out of home for the same. What?! Which era is this movie written? Please change the writers and keep women instead. Why are men writing the dialogues of the women even today?! Nonsense. My blood gushes when i watch this # and it being celebrated by aunties and uncles. Please.. Please do something! A plea from today's generation. I beg o[censored].
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 09, 2020
                                  Sun Direct Customer Care's response                                   Dear sir,
                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                                  Regards,
                                  Sun Direct Team.
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                                    C
                                    Chiru Kalyan
                                    May 4, 2020
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                                    Address: Durga w/o srinivas Bhimavaram

                                    No displaying of channels after recharge.
                                    It displays "no valid sector found"...how to overcome the situation
                                    View replies
                                    Dear sir,
                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                                    Regards,
                                    Sun Direct Team.
                                    Reply
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