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3.1
Updated: Jun 9, 2025
Complaints 2483
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1462
Unresolved
1021
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Sun Direct reviews & complaints page 36

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M
Mathana Venkatesh
May 31, 2020
Resolved
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Resolved

Dear sir
I have made a recharge for tamil basic pack for 230 rs, the transaction is successful but the recharge pack is not active and your customer support team is not answering
Aug 9, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
View replies
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
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    S
    sairam basha
    May 31, 2020
    Resolved
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    Resolved

    Hi, i have done the recharge against my sundirect dth with phone number [protected] with 630 rupees for 3 months packs... But the validity hasnot extended...

    Please look into this, and solve the problem as soon as possible...

    Thank you
    Aug 9, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear sir

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards
    Sun Direct Team
    Reply
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team."
    Reply
    Dear Sir,

    we regret the inconvenience.Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same

    Regards
    Sun Direct Team
    Reply
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      T
      thilip p
      May 27, 2020
      Resolved
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      Resolved

      Address: Mariyamman kovil south street t.meenatchi puram uthamapalayam taluk theni

      My smart card number [protected] my phone number [protected] my aadhar number[protected] my name change name pandiyaraj
      Aug 9, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      May 27, 2020
      Updated by thilip p       change my name for id sir my name pandiyaraj
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
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        B
        byju m g
        May 26, 2020
        Resolved
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        Resolved

        I didn't get this victory channel
        What's problem
        Aug 9, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
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          G
          Gangadhar C
          May 24, 2020
          Resolved
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          Resolved

          Address: Talupula

          I refund my amount or i change my pack
          Aug 9, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          Dear sir,
          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
          Regards,
          Sun Direct Team.
          Reply
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            T
            Teja Uppalapati
            May 24, 2020
            Resolved
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            Resolved

            I have done a recharhe for 6 months of 1520 through upi. The money got debited from my bank account but it's not reflected in my account. Please resolve my issue
            +1 photos
            Aug 9, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            Dear sir,
            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
            Regards,
            Sun Direct Team.
            Reply
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              R
              Rubin Rubi
              May 24, 2020
              Resolved
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              Resolved

              Address: Tumkur

              Customer care executive name manisha i think she the owner of sundirect... She don't know how to talk with customer. Blady [censored] give her training... F... K,,,,,, very worst service in customer care.. Iam calling from morning now time is 3.25. Now also not cleared my problem... Then why have to continue in sundirect tell me one reason
              +1 photos
              Aug 9, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              Dear sir,
              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
              Regards,
              Sun Direct Team.
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                T
                Tamilselvan L
                May 23, 2020
                Resolved
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                Resolved

                Address: 16, 2nd west cross,gandhinagar west

                Please my old setup box not good operating so i want new hd setup box my sun direct no.[protected]. My address l. Tamil selvan, no.155, varnanai koil street, jafarapettai pettai, vellore 632006 ([protected],. [protected].
                Aug 9, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
                Reply
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                  A
                  Aniket Kumar Mishra
                  May 22, 2020
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                  Card no. [protected]

                  Rmn [protected]

                  I haven't recharged my account from a long time so it's showing account expired status

                  Please reactivate my account so i can recharge and continue the service

                  All contact no. Are either busy or switched off
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  Dear sir,
                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                  Regards,
                  Sun Direct Team.
                  Reply
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                    V
                    viswanathan Ganeshan
                    May 22, 2020
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                    failed to load ifcp image issue in tv

                    Address: Karattupalayam village,Sappayapuram post,Vennandur via,Namakkal DT-637505

                    My tv its showing failed to load ifcp image error and my setup power is on.
                    My customer number is : cr[protected]
                    My contact number :[protected]...
                    +1 photos
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    1 Comment
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                    B
                    Bablu Mudhiraj
                    May 21, 2020
                    Resolved
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                    Resolved

                    Not getting channels
                    No proper singals
                    No clarity
                    Aug 15, 2021
                    Complaint marked as Resolved 
                    Verified Support
                    Jun 08, 2020
                    Sun Direct Customer Care's response                     Dear sir,
                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                    Regards,
                    Sun Direct Team.
                    Helpful
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                    1 found this helpful
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                      K
                      Kiran Surya Degganahalli
                      May 20, 2020
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                      Zee picchar channel is recently launced.but in sun direct dth this channel not available.and zee kannada also not available
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                        A
                        [email protected]
                        May 18, 2020
                        Resolved
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                        Resolved

                        Address: EMC Hospital,side road,Vennela

                        Yesterday itself picture not come
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        May 18, 2020
                        Updated by [email protected]                         picture not come
                        Verified Support
                        Jun 05, 2020
                        Sun Direct Customer Care's response                         "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
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                          H
                          Hari@94900
                          May 17, 2020
                          Resolved
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                          Resolved

                          The local service provider is charging unusual rate for fixing just a minute problem and additional fee for coming home and checking the problem...He is not taking according to his remunerative...I think this problem is in almost areas...So provide them with actual amount to be charged and the public known about the actual fee
                          Aug 15, 2021
                          Complaint marked as Resolved 
                          Verified Support
                          Jun 04, 2020
                          Sun Direct Customer Care's response                           Dear sir

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards
                          Sun Direct Team
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                            D
                            Dhana vel06
                            May 17, 2020
                            Resolved
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                            Resolved

                            Have done recharge my sundirect with Rs2059 through BHIM SBI pay they are saying that it is success with their end but sundirect still showing not recharged i contacted customer care also they are saying that to sent an email but it also not working
                            +1 photos
                            May 18, 2020
                            Complaint marked as Resolved 
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
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                              S
                              Shibi Abraham
                              May 13, 2020
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                              The sun direct pack expired on 13.05.2020 morning. I recharged it immediately but I have not get the connections. I repeatedly contacted the toll free number. But they do not responded.Hence, I request you to provide connection as soon as possible.Smart card no.is[protected].
                              May 13, 2020
                              Updated by Shibi Abraham                               The sun direct pack for television has been expired on 13.05.2020 morning. I recharged it immediately for an amount of Rs.219/-. But they had not renewed the connections. So I am not able to watch the T.V. and not knowing any news. Moreover I repeatedly contacted the toll free numbers ie[protected],[protected],[protected] 4439959 . But they no result .Hence, I request you to kindly intervene in this matter and make arrangements to provide connection to view the TV channels as soon as possible. Smart card of Sun Direct DTH no.is[protected].
                              View replies
                              Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards
                              Sun Direct Team
                              Reply
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                                D
                                divyashoundarya j
                                May 10, 2020
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                                Address: Murasoli maran towers. MRC nagar. chennai

                                I entered invalid customer ID by mistake to recharge for rs 554... Amount was debited from my account. No solution was given by customer care. My recharge Customer ref no.:[protected]
                                +1 photos
                                View replies
                                Dear sir,
                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                                Regards,
                                Sun Direct Team.
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                                  D
                                  devibala kuppusamy
                                  May 9, 2020
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                                  Cannot response to customer complaint very bad service ... already recharge tha sun direct but it's not turn
                                  Cannot attend the customer call
                                  Not obayed and unresponsive
                                  May 09, 2020
                                  Updated by devibala kuppusamy                                   They channel are blocked 2days before validity expired
                                  May 09, 2020
                                  Updated by devibala kuppusamy                                   Sun Direct - recharge is done but no service
                                  View replies
                                  "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,

                                  Sun Direct Team."
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                                    M
                                    Mrk Babu
                                    May 8, 2020
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                                    failed to load ifcp image (e162-0)

                                    Address: Thirupathi ap

                                    Tv channes r not comming, only sun news channel shown, i want all the channels...
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                                    J
                                    Jeenaj
                                    May 6, 2020
                                    Resolved
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                                    Resolved

                                    This serial is building the walls that had taken a million efforts to break down. It deals with glorifying patriarchy and normalizing ego of a man whereas a woman wouldn't need ego. Moreover, in today's one episode itself they portray this young lady who doesn't know indian customs but gets shamed by the society and this sister claims to teach her all this custom just for the fact that the society must not feel bad! She gets kicked out of home for the same. What?! Which era is this movie written? Please change the writers and keep women instead. Why are men writing the dialogues of the women even today?! Nonsense. My blood gushes when i watch this # and it being celebrated by aunties and uncles. Please.. Please do something! A plea from today's generation. I beg o[censored].
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 09, 2020
                                    Sun Direct Customer Care's response                                     Dear sir,
                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                                    Regards,
                                    Sun Direct Team.
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