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3.1
Updated: Jun 9, 2025
Complaints 2483
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1462
Unresolved
1021
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Sun Direct reviews & complaints page 37

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C
Chiru Kalyan
May 4, 2020
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Address: Durga w/o srinivas Bhimavaram

No displaying of channels after recharge.
It displays "no valid sector found"...how to overcome the situation
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Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
Regards,
Sun Direct Team.
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    V
    VenkateshaVaidyaL
    May 3, 2020
    Resolved
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    Resolved

    Address: NO29,MATHURA LAKSHMANA KRUPA,BESIDES MANDUR BMTC DEPO,MANDUR,BIDARAHALLI HOBLI,BANGALORE 560049

    Dear respected person,
    Cdsn [protected]
    We have bought sun direct hd dish with above cdsn no [protected] activated with kannada pack. It included hd channels along with other kannada channels validity upto 6 months, but from may 2nd of 2020, we are deactivated with zee kannada channel and we are not even getting zee picture kannada channel. Please mend and facilitate.

    Although validity is not yet completed, we are deacivated with these channels. Acivate these channels.
    Aug 10, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    Verified Support
    May 05, 2020
    Sun Direct Customer Care's response     Dear Sir,
    As per conversation, customer requested for Add-on activation same has been activated from our end.
    Regards,
    Sun Direct Team.
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      K
      krishna chaitanya madivada
      May 3, 2020
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      Resolved

      recharge issue. amount debited from my account but recharge failure

      I have made online payment on 3rd may 2020 for my sundirect card with number [protected] and name narendra kumar and amount is rs 285.
      I have recharged twice with 285 pack. One with upi through paytm and second with paytm wallet. This was done with sundirect app (I have these two recharges with my sundirect mobile app with selecting one with upi paytm as payment method and second one with paytm wallet). Amount was deducted but recharge...
      +2 photos
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      R
      Ram Trived
      May 2, 2020
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      Recharge got failed but money debited from account.so please refund the amount
      +2 photos
      View replies
      Dear sir,
      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
      Regards,
      Sun Direct Team.
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        S
        Shima Sasidharan
        May 2, 2020
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        Few minutes earlier it was working and now it shows this.. "Failed to load IFCP image".
        View replies
        Dear sir,
        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
        Regards,
        Sun Direct Team.
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          V
          Vasanth33
          May 2, 2020
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          e50-32 no services available is shown

          In my sun direct dth, E50-32 No services available is shown when set up box is on..
          Have tried factory default settings and removal of smart card and re insert but issue is not resolved..kindly help me to fix this issue.....
          +2 photos
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          K
          karthi24carat
          Apr 27, 2020
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          Address: Sevur Avinashi tamilnadu

          Hi
          I am using sun direct dth since 2 + years, recently my set of box was damaged i have replaced it with new receiver.

          While recharging i have done it to the old number instead of new, i have requested sun direct customer care for numerous time to transfer my recharges to new account, but they are not accepting this request.

          I have done the recharge in paytm portal they are clearly stating that only service providers (Sun direct) can transfer the recharge.

          Can anyone help me on this.
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Apr 29, 2020
          Sun Direct Customer Care's response           Dear sir

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards
          Sun Direct Team
          Apr 29, 2020
          Updated by karthi24carat           Contact number : [protected]
          May 04, 2020
          Updated by karthi24carat           Hi Team

          I am not getting any response from you guys, Please call me on [protected] to resolve the issue.
          May 19, 2020
          Updated by karthi24carat           Hi Team can anyone resolve the below query is this sun network treat a customer ? I have raised a complaint on Apr 27, but still no one trying to resolve this
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            S
            Sowkri Chi
            from Hyderabad, Telangana
            Apr 26, 2020
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            I want to change my profile name
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              J
              jeethendrajeethu
              Apr 24, 2020
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              I have recharged top up from sundirect application, the amount is debited from account but not recharged, and also the app crash while changing pack, sun direct smart card number - [protected]
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                L
                Likith10
                Apr 26, 2020
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                I'm only getting E50-32 Service not available on screen, nothing else
                Even the sun direct company is not responding at this stage. Please help me how to figure it out
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                  S
                  Santhosh Banavath
                  Apr 22, 2020
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                  no program. e017-0 not valid

                  Address: THANGELLA THANDA, PALTHI THANDA VILLAGE, PEDDAVURA MANDAL,NALGONDA DISTRICT

                  "No program. E017-0 Not valid" I am getting this pop up on the screen from the afternoon.
                  I am unable to resolve this. Please help.

                  And also please change the mobile number for my card.
                  sun direct card no [protected]...
                  +1 photos
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                  S
                  Sagun Kumar
                  Apr 21, 2020
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                  Address: 786, Dall meal lane near Devi tailor, pithapur

                  My all channels continue, company send me a message ur validity expire today then am going to recharge my sun direct recharge then show your smart card I'd is invalid. How is it possible ??? This company really a bad company. Every month disturb me
                  Apr 21, 2020
                  Updated by Sagun Kumar                   Today my I'd problem sulve otherwise I need other connection
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                    G
                    G.S. Srinivasu
                    Apr 20, 2020
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                    Sir, my SD connection smart card number is [protected] which is on son's name and he is presently living in other town on job purpose. Therefore, I request you to change the above mentioned SD connection on my name. G.S.Srinivasu, D.No.2-76/4A, Kovvada, Kakinada, East Godavari District, Andhra Pradesh. 533006
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                      B
                      Battu20
                      Apr 20, 2020
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                      I have recharged my sun direct account with Telugu Duo 1 pack but channels are not activated. Smart card number is [protected]

                      Please resolve the asap
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                        H
                        Hari Krishnan Mc
                        Apr 20, 2020
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                        I did an online recharge for sundirect dth for 277rs. It turns out the transaction failed but the above mentioned amount is deducted from my account.
                        please proceed the refund.
                        contact :[protected]
                        thank you
                        Apr 20, 2020
                        Updated by Hari Krishnan Mc                         the card number is [protected]
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                          H
                          Harshaa333
                          Apr 20, 2020
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                          Address: NO – 73, MRC Nagar Main Road, MRC Nagar, Chennai – 600 028.

                          Please add Kannada channels like zee Kannada HD and Zee picchar all dth already added expect sun direct... Zee Kannada HD channel launched on[protected] now almost one and half year done still not adding... I think sun direct ignoring Kannada channels and Karnataka subscribers...
                          +1 photos
                          Apr 20, 2020
                          Updated by Harshaa333                           Other Dth

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                            H
                            Hima Durga
                            Apr 19, 2020
                            Resolved
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                            Resolved

                            Cdsn no: [protected]
                            I made a recharge for an amount of rupees 225 for the above mentioned account. The amount has been deducted, but the channels are not being displayed. Getting the same display to recharge.
                            The amount transaction has been made through sun direct site in quick recharge. Amount payment is done by giving debit card details. The amount deducted and the deduction transaction is seen under app.
                            As per the agent suggestion under menu-tools-factory default has been set, but also there is no change. The channels is not coming.
                            May 26, 2020
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 20, 2020
                            Sun Direct Customer Care's response                             Dear Sir,
                            As per conversation, customer complaint regarding Screen error issue same has been already resolved from our end.
                            Regards,
                            Sun Direct Team.
                            View replies
                            I made recharge for sundirect money was debited but it's showing no balance in sundirect account
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                              N
                              Nesam Rex
                              Apr 18, 2020
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                              Address: Thoothukidi
                              Website: Therla

                              Enna panringa lock downla irukom TV illana epdi sir recharge mudunchiruchu 7days aaguthu naa enga poi recharge pannna sollunga sir intha government ithelam pakaliya oru urgently need Kuda Panama mudiyala v2la irukaney paithiyam pudikithu...
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                                V
                                Vinothb613
                                Apr 18, 2020
                                Resolved
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                                Resolved

                                i complaining about my sun direct account smc password, i have forgot my password.

                                Address: Venkateswara Colony, Nehru Nagar, Perungudi, Chennai, Tamil Nadu 600096

                                I have forgot my smc password of sun direct account, [protected] which is my smart card number, i have contacted sun direct customer service but no response from there side, the main problem is the mobile number which i gave to sun direct for registered that become unavailable so that's my big problem, if i have that number, i would change my password by myself, so please help me, how to change my registered mobile number in sundirect and...
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                                Nag99
                                Apr 16, 2020
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                                sun direct services stopped suddenly

                                Hi,

                                We have been using sundirect connection: [protected] for more than a decade now, since then very worst customer services were providing by the Sundirect. Few days back all channels have completely down suddenly, though sufficient balance exists in the account, I mean to say, currently we are unable to view any channel which we subscribed.

                                We were trying to reach customer care people in different ways like...
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