Sun Direct Complaints & Reviews

I had call 5 time to ur customer care they are not responding properly in call very disappointing not giving proper rebettel to customer I asked the agent y do u charge for the technician comes home no answer immideatly dis connected this is how it happens in rest 3call they disconnect, no response, pls check with ur call history and I kindly request the quality team to audit and give warning to the team this is going to be my last recharge in sun direct and I suggest my family member and my frend to not to go for sun direct such a worst experience.

Smart card number : [protected]
I have recharged my base pack with my fta. I am not able to put add-on channels it says the base pack is expired even though i have recharged upto 7-aug-2020. I called the customer care regards the problem there was no proper response from them and the problem is not yet been solved. It has the worst customer care service. Each and every time there is a trouble with sun direct recharge. Android application is not working proper and the is no sequence in the app. I was to add add-ons because we just watch the add-on channels, not the channels that are put in the base pack so it's important that i put add-ons before the base pack ends else the money put for the base pack is completely waste. For further reference herewith i have attached the images.

My smart card number is : [protected]. I have recharged subscription pack twice for tamil dpo pack 2 at rs.639 each time (Rs.1278 in total). Since the account has been credited with amount for two times, i requested sun direct to refund the amount of rs.639 that has been done for the second time. It's been a month since the complaint has been made and there is no response even after i called for more than 4 times and each time the complaint was filed newly with no response taken. I want my refund back. Sun direct is worst in customer care.

Some chanel's were locked how to unlock tell pin number

Hi support team,

I have recharged my dth on 10th junly 2020, friday morning around 11:45 am for 3 months plan ₹630/- for telugu.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through hdfc net banking. Transaction reference no:[protected]. Please refund my payment and confirm me. You can reach me via [protected]

Thanks,

Javeed.

Hi support team,

I have recharged my dth on 10th junly 2020, friday morning around 11:45 am for 3 months plan ₹630/- for telugu.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through hdfc net banking. Transaction reference no: n[protected]. Please refund my payment and confirm me. You can reach me via [protected]

Name : yadgiri
Reg phone number : [protected]
Smart card number : [protected]
I have done 3 months recharge of 630 rupees but tv is not coming and balance not updated in app

I have recharged for 1389 but my pack got over within one month i humbly request you please do something for this problem

I got sundirect on 4-jun with cdsn [protected], but within few days i got a hd settop box with cdsn [protected]. I logged into sundirect website on 30-jun-2020 and made a payment of 199rs. But i got message saying that my subscription is about is expire, i called customer care and asked for this, they said i can view cable tv without any issue. But i can't able to view cable tv from 5-jul-2020 onwards. Later i came to know it got recharged to old cdsn, since sundirect team failed to update my new cdsn number.

I chatted with more than 20 people, called the customer care, mailed the customer care... Everytime i get new sr's saying old one is incorrect. Few are cw[protected], sr[protected], sr[protected], sr[protected]. When ever i ask customer care executive, he/she will respond saying the issue will be resolved in 48hrs/72hrs.
Today when i saw the complaint status in sundirect site it says closed for all tickets except the new one. So sundirect team meet the sla deadline of the tickets but without actual resolution and without notifying me the tickets are closed.
Till now the outcome is zero and sundirect robbed my money.

There is no response for my chat and no reply to my last mail i sent to customer care.

I contacted customer service for the below issue. There response was poor. Here are the details: Please transfer the amount paid for wrong smart card number ([protected]) to the correct smart number ( [protected]) . Or else please reverse back the cash paid.
Hope will get faster reply

Hi,

Recently the channels list changed as alphabetical order. Its more horrible to change channels one by one. Also irritating to seach each time. Numbers also still not memorized as it was changed some weeks before only.
Please fix this problem asap.

Also,
I am recharging tamil dpo 1 pack for each month. Almost i am getting most popular tamil channels with some unpopular channels. It would be helpful and more economic if you include zee tamil and polimer news also in that pack.

Thanks

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No pitcher in the tv vide sun id no.[protected] from two day please rectified

Sir, i register a compliant to customer care regarding channel freezing service person came and check box to be change and he received money 650 rs but not yet channel view he not attending phone customer care also not responding properly i feel they cheat my money cdsn no [protected]

After I changed my setup box, no picture, continuously hanging. But customer service told me you are in warranty period so you dont need to pay, but their service person asked me Rs150 for visiting charges. Kindly avoid such a worst service provider like sun direct. I have 2 days time to end my subscription. After that I will break that setup box then through to duspin

My cdsn[protected]. I want change dth reg mobile no. Old no.[protected] new no.[protected]

Hi team

Yesterday i have recharged for three months and my card no is — [protected] after recharge am not getting any channel, first scrambled signal & no signal.

I called many times to customer care they is no proper response, simply they say we send technician and it takes 48 hours.

One thing i could not understand after recharge only this happened., now i understand how this channel.

Kindly can you provide the management escalation email or shall i go head further about this incident about the customer service.

Thanks & regards
Vijay — . +91 [protected]

I got the message in t. V. That suppose i pay my subscription due amount through www.sundirect.in i will get the cash back amount. But i have not received the same. The transaction no. 19047446

My humble dedication, i am anupam mahata. Twice mistakenly deducted money from my sun dth account, i contacted them but they are not cooperating. For this reason i am requesting special help.

Sun direct is not providing more kannada channels to the viewers, so i complaining about them for not providing kannada channels like zee picchar, raj music, tv5 kannada etc...