| Address: Hyderabad, Andhra Pradesh |
Sir
It is to submit that I, Nenavath Jaipal, had used a SIm card no.[protected] and it was not working due to some technical problem.On complaint, your service engineer came and provided a new SIM card No.[protected] by charging separate amount.
After one week a message has been received for my mobile No.[protected] for charging the sun direct SIM No.[protected].Without thinking a while and by oversight a three months recharge was made to SIM No.[protected] which was not working and not available with us also, that had been taken by your people on that replaced day itself.
In view of the above, it is requested to arrange for transfer of already paid amount credits points from SIM card no.[protected] to [protected] at an earliest please.
Thanking you
Yours faithfully
(N.Jaipal)
Sundirect sim No.[protected]
Mobile no.
[protected]
[protected]
[protected]
Sun Direct customer support has been notified about the posted complaint.
There 3 individual connections of mine in Sundirect. Policy should be fair enough that the recharge for the Smartcard number i am doing should only get activated.
But here in sundirect i am facing the most strange problem that i have never seen with other service providers.
When i took individual connections, they merged it under single and named as parent and child connections.
Now the number of times i make recharge to any of these 3 numbers will go to only one number.
Now its literally frustrating that Who are they to decide of activating the connection? Today i have made a recharge of Rs.500 to of the 3connections and it was transfered onto the parent connection for which i have not made any recharge. I dont know for what sake sundirect is running the company? To sattisfy customer's needs or to trial its senseless schemes on customer's money????????
Obviously I dont think so Sundirect is going to sustain in field with this type of senseless services.