Sun Direct Complaints & Reviews

I have a SUN DIRECT Setup box and the problem iam facing is when I switched on Star sports channels and sony sports channels which I have subscribed and Add ons so, please solve the problems, the screen visible blank to all sports channels...

In 210 rupees plan I cant see my subscribed channels.like colors, star plus, star gold and many more.I face this problem in 3days.why I face this type of problem? Please solve it

Transfer/refund recharge made to inactive smartcard
B Devsingh
Oct 16 2021

I have mistakenly recharged to my old inactive sun direct dish smart card [protected] which is now inactive. I am using sundirect hd setup box and I supposed to be recharged to my new connection
Both connection are under my name and I made recharge to my old inactive connection through FreeCharge 0n 16 Oct 2021recharge amount:1298.
Customer care denied transferring my recharge amount to new connection or refunding amount saying they can do only if recharge made through sundirect app(complaint . They confirmed recharge amount 1298 is credited to my old inactive sundirect ID.
Isn't it unfair or cheating if amount is credited and sundirect customer care says they can refund if it is only recharged through sundirect app.
Please take action and refund or transfer the recharge amount to new connection. And pls have a policy in place to take action if such common mistake (since ID saved in app after first recharge and anyone uses same to recharge again)happens and customer used recharge third party vastly using app like FreeCharge, gpay, phonepay.

I have recharged my sun direct dth ( smart card number -[protected]) for tamil economy 199 rs pack for a month on paytm.The amount was deducted but the plan was not activated to my account.Please activate the plan or refund the amount as soon as possible.

I recharged my old SUNDIRECT number. But present I am not using this number . My number [protected]. How to refund my money

Please focus on my problem

I have mistakenly recharged to my old inactive sun direct dish smart card (ID: [protected])which is now inactive. I am using sundirect hd setup box and I supposed to be recharged to my new connection (ID: [protected]).
Both connection are under my name and I made recharge to my old inactive connection through gpay, upi TNX I'd:[protected] on jan25, 2022, recharge amount:1298.
Customer care denied transferring my recharge amount to new connection or refunding amount saying they can do only if recharge made through sundirect app(complaint #CW[protected]. They confirmed recharge amount 1298 is credited to my old inactive sundirect ID.
Isn't it unfair or cheating if amount is credited and sundirect customer care says they can refund if it is only recharged through sundirect app.
Please take action and refund or transfer the recharge amount to new connection. And pls have a policy in place to take action if such common mistake (since ID saved in app after first recharge and anyone uses same to recharge again)happens and customer used recharge third party vastly using app like gpay, phonepay.

Hi I have tried to recharge my sun direct account ([protected]) via Amazon pay, it was marked as pending, tried once again with same results, Since today is the last day of the my subscription i have used Sun direct website and finish my transcation. But now the Amazon customer service says even though the transaction is pending, recharge money is already gone to Sun direct and cant be refunded. So technically i ended paying three times for a single recharge. How could we address this issue?

Hi,
On Dec15, 2021 recharged from local sun direct dealer. Post recharge few channels are coming which displays blank screen.
When tried to reach sun direct customer care, first of all they speck very rude
and simply telling needs to change setup box, since its older. For getting subscribed packs they why should i change setup box which is working in condition.
as per their business plans or competitors if they...

Hi,
The channels Zee Kerala and Asianet are both displayed blank and no error code and no error code is displayed.
When I contacted Sun direct, the executive tells they have reset the channels and should be available in 2 hours. If these channels are not visible after 2 hours I have to change the set top box.
I don't understand why the set top box has to be changed for a problem for just 2 channels.
Looks like Sun direct is looting customers.

Sun direct smart card no. [[protected]] Sujith. Asianet is not viewable in my Set top box. Sun direct customer service representative suggested replacement of Set top box But not yet replaced. Without viewing Asianet I am paying for it( last month recharge also waste). Sun direct is only responsible for it . Otherwise they have to refund the money. Steps may kindly be taken to resolve the problem

I choose my fta as base pack. In that pack many tamil channels are not coming like channel no 80, 74 likemany tamil channels not. Last time i called customer care they activate the same and told to activate ncf as base pack next time. But there is no option to choose ncf in website and in sun direct app also not coming.
Cdsn no [protected]

I am karthick.s from Chennai.

I was recharged sun direct via BHIM app ( upi gateway) on 29.12.2021. This transaction completed and deducted amount Rs.599 in my account.

Further I contact sbi Customer care, they told that, this transaction completed successfully and that amount credited to merchant (sun direct) account on the same day.

Also, i contact sun direct Customer care, they told that, this amount not credited our side and contact you respective customer care (sbi).

What I do sir, I spend more time for enquiry on the details via more than phone calls to customer care sbi, and sun direct.

Sir please take necessary action for refund my amount and compensation for inconvenient, waste my precious time for that.

Message from sbi Customer, mentioned below:

We would like to inform you that transaction reference number:[protected] was successfully done from our side on same date and amount has been already credited to merchant account request you to please get in touch with your merchant. Regards, BHIM SBI PAY APP

Message received from sun direct, mentioned below:

This is with reference to your e mail dated 10 January 2022 regarding Sun DTH services for smart card number [protected]

Based on our telephonic conversation we regret to inform you that the recharge done for your Sun DTH account was initiated via other portal/app and not via our website/app www.sundirect.in / Sun Direct Mobile app. Hence we request you to kindly contact the respective customer care of the web site/app used.

Kindly, here attached bank statement.

I have done 100 recharge on Google pay to my account 18 rupees cut for gst and I added channels this time also cut gst . What happened for customers money its horrible.
My sundirect number [protected]

I have recharged SUN direct base plan for 1386 rupees through Phone pay, still it’s not yet activated.kindly help to solve this problem

Sun direct smart card no. [protected] Sivarama Pillai. Asianet is not viewable in my Set top box. Sun direct customer service representative suggested replacement of Set top box But not yet replaced. Without viewing Asianet I am paying for it. Sun direct is only responsible for it . Othervice they have to refund the money. Steps may kindly be taken to resolve the problem...

I have recharged my sun direct DTH 3 days back. Even after that the warning banner message is getting displayed at the bottom of screen. Even clicking on "Exit" is not removing the banner. This is really annoying. Please fix it ASAP.
Smart card No: [protected]...

I am getting searching for single in channel i have tried and waited but their is anything is coming i tryed to connect the customer care but their is no response...

Here is to inform that I have recharged my sun direct account bearing id [protected] on 1/01/2022 but still I dint get any service
Having said that I called the customer care and asked about the status but the customer care executive was very rude and hung up the call while I am talking
I was told that the problem will be resolved in 2 hours once and then 24 hours but it’s been 3 days and there is no proper response instead the executives (divya, nagarani) are very rude and this is not appreciable
I have been called recently and asked my id and before telling them the id they hung up again
Also I was informed that there will be no payment required by the customer care executive but the working technician did demanding some amount
Having said that the customer care, the executives as well as the services are very worst and I demand a refund as I don’t want to be a part of sun direct any more
I request you to consider my problem as this is not appreciable

I have received below confirmation from bank on amount deduction, but my sundirect app showed as transaction failed and recharge date hasn't been extended.

A/c has been debited with INR 1554.00 on 01-JAN-2022 at 04:08 and account [protected]@icici has been credited. UPI Ref no.[protected]