Sun Direct — Dth servicing

Address:

625019

I am Brigadier JM Devadoss an ardent user of SUN DTH.
My SMART CARD NO IS [protected].
Complaint was made at “SUN SHINE Sun Direct DTH Store” at Kalavasal, Madurai for non-reception of picture on 21 JAN at 1 pm. My set-top box was checked there at the Sunshine store at that time itself and it was found reception was very good. So I was told that set-top Box is alright and mechanic will come in the after noon to check the Dish at site.
Did not come that day but came next day (22 Jan 11 am). Mechanic said, both- the LMB of Dish and also the set-top Box are to be changed. He replaced my set top box, a year old (New Modern One With Usb Player And Recording Facility bought from same store ). Its okay about guarantee period is over. But he had REPLACED WITH A VERY OLD MODEL and that too an used one, apparently either repaired or taken from some other customer like me.
What is now replaced and told as new to me is a old piece and very old model. My modern set-top box (modern one and functional one) has not been returned back to me . He has carried that piece also with him.
He has been paid as per his demand rs 750/ ( rs 150 for his visit, rs 200 for lmb and rs 450 for the set-top box). NEITHER ANY RECEIPT WAS GIVEN AT SITE NOR THE OLD PIECE WAS NOT LEFT WITH ME (CUSTOMER’S PROPERTY).
When called up to Sunshine, I am told to make Rs 1300+ for new piece then only we will install new. This is official looting or blackmailing. My updated modern set-top box has been carried by him. I want it back at site. I want official recipt for all payments.
I am fed up of such services. Now I am forced to take a recourse of winding up the connection itself though balance money is left with sun dth !!
Please don’t lose customers because of sheltering such Service mechanics or Contract Stores .