[Resolved] Sun Direct — E-06 Smart Card Failure

Joys Mathrew

from Rajkot, Gujarat

Address:

Hoshangabad, Madhya Pradesh

My smart card No is [protected]. For about this one month I am unable to watch any channel due this error. Since then I complained the company several time but till date the problem is not resolved. Since 03 September I am following up the complaint daily and daily I get same words of assurance that your problem will be resolved today only. But till date no body came to resolve the problem. Yesterday after a long request I could speak to one of its senior person and he also told the same words. My recharge amount of this one month and the telephone charge of call on every day is a huge amount which is a loss for me and my family. You are requested to do the needful to resolve the problem and regularise the money problem. Yours sincierly Joys Mathew

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Aug 14, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Sep 22, 2014

Updated by Joys Mathrew On the next day I got a call from the company and gave assurance that within two days the problem will be resolved. Now It is third after the phone call and still nobody came to resolve the problem. Still I am giving them call to remind about my complaint. But still I am getting the same fake assurance only and thus my monetary loss and entertainment loss is increasing day day. Loss by my channel recharge amount and my call charges are going up daily. It is my humble request to you that you may help me to resolve this pathetic situation.

By Joys Mathew

Sep 30, 2014

Updated by Joys Mathrew Sir,
Even after my repeated complaints no action is taken from the company's side. At last I had to contact one local mechanic to resolve the problem at my end. I had to pay the mechanic from side and still waiting for the service from the company.

Now it is my kind request to you that you may help me to get the damage charge that I am forced to pay. Since August 2nd I could not watch any programme. Now it is 29th of September on which I could watch the programmes, that by mercy of a local mechanic. Now it is my kind request to you that please arrange the needful action to get the damage charge from the company 'Sun Direct'.

Recharge amount for the last two months which I could not watch -: Rs 199 x 2 = 298.00
Call charge that I called the company -: Rs 9 x 25dys = 225.00
Total amount wasted -: Rs. 523.00
Damage % -: Rs.
Grant Total -: Rs.

It is my kind request to you that you may please advise the company to deposit pr refund this much amount in my Sun Direct account with thanks.

With respect to our constitution

Yours Joys Mathew

Oct 17, 2014

Updated by Joys Mathrew sir till date I did not get any correction call rom Su n Direct

Please do the needful for me