Sun Direct — HD activation

Address:

Bangalore, Karnataka, 560043

This is in regards to sundirect SCN [protected]
2 months ago I upgraded my set top box to HD and had activated malayalam cinema plus sports pack with HD prime with great difficulties. Last month I wanted to change thr pack to HD ultra and recharged for 399 like mentioned in the app and the website and guess what the pack wasn't changed to HD ultra cinema sports pack and I contacted the customer care for more than 3 times and everytime I call them the agents tell me that they have issues in upgrading to HD ultra and said they need 24 - 48 hrs to rectify this and they even told me that the team will contact us. This was the case in all 3 calls I made to the customer care. Infact one of the agent said I need to recharge another 100 rs to activate the pack and which sounded stupid but I still recharged so that I can watch all HD cahnnels. This haven't been fixed now and I have lost hope on sundirect. This is really one of the worst services that I have expirenced. If this is the case how can we do an advanced recharge for 6 or 12 months? Pathetic.
Can some one help me to resolve this issues to upgrade to HD ultra cinema plus sports pack.
you can contact me on..
email [protected]@gmail. com