Sun Direct — No response from Technicians

Address:

Bangalore, Karnataka

Hi, I am Sudhakar from Bangalore. I registered an online complaint(SR# : 1-[protected]) stating that the Sound and picture were freezing. After 4 days, Finally!!! technician reached home. At the first he mentioned there is some problem with Tv.. then with the electrical circuit.. then set up box.. then audio/video plugin...!!! Basically he is not a technician.. !!! I asked him to replace the STB as I believed there was something wrong with that. He replaced with service box and the connection was proper. But he took the box and again started saying there is something wrong with the audio/video plugin. He was not at all listening to me. It is just 6 months that I got the connection and the so called service is very great.!! He left without even responding to me properly. After few minutes, I received a message stating that complaint has been rectified. I called up the 24hr customer service and when I was explaining the adamant behaviour of the technician, he hung up the call !!! Just like that. What type of service is provided to us from Sun Direct !! They are not replacing my STB as the warranty is still on. They would have replaced if that had expired and asked me to pay for it. Contact me at my registered mobile. I prefer Tamil.