[Resolved]  Sun Direct — Non attending the complaint promptly

Address:

New Delhi, Delhi

My name is Jijo J Pillai (Mobile number - [protected]). I am working in Indian Air Force at Delhi. My Smartcard number is [protected]. On 1st June 2014 I made a complaint at Sun Direct Customer Care regarding freezing of some channels and some channels were not at all working. The Signal strength was showing just 40% in the Menu (Signal Status). Earlier, the strength was showing around 80%. The Customer Care Executive told me that my complaint has been registered and within 48 Hrs the technician will contact me to resolve the issue. I waited for one week, no call came from the technician. Again, I rang up the Customer Care on 7th June. The executive told me that a reminder has been sent on URGENT BASIS regarding the issue and he assured me that I need not to call the Customer Care again for the problem. Again, the result was same. Not even a call from the technician came to me. In these days, I missed the IPL matches, FIFA World cup and many of my regular programs. On 14th June, I made my third call to your "REPUTED CUSTOMER CARE" for a positive reply. This time also he told me the same TYPICAL ANSWER that a reminder has been forwarded on an URGENT BASIS. When I asked him to connect the call to any Senior responsible person, he requested me to wait for some hours for a call from the technician. After a few hours, I got a call from Sun direct office, Palam[protected] and made an appointment on 15th June morning. But on 15th June, the technician named MAYANK (Contact No: [protected]) came to me at 2100 Hrs and tried to resolve the issue till 2230 Hrs. He could not even understand how to solve the problem. He promised me that he will again come to me at 1300 Hrs on 16th June (TODAY) and the problem will be solved. I came from my office taking OFF thinking that he will come in time. BEFORE REGISTERING THIS COMPLAINT, I RANG UP THE GUY ATLEAST 80 TIMES (from 1330 Hrs to 2030 Hrs) AND HE DID NOT HAD THE COURTESY TO EVEN ATTEND THE CALL. I tried to call the Palam office, but in vain. I AM JUST FED UP WITH THIS ISSUE AND NOW I AM THINKING TO TAKE SOME OTHER DTH CONNECTION OTHER THAN SUN DIRECT... I WASTED MY VALUABLE OFFICE HOURS AND LEFT MY RESPONSIBLE WORKS BECAUSE OF THIS ISSUE. CAN U DO SOMETHING REGARDING THIS ISSUE ??? OR ADVISE ME FOR NEXT ACTION...