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[Resolved]  Sun Direct — payment done through upi but not recharged.

I have done the payment of rs. 2779 (Kannada base pack for 1 year) from my sun direct app via their upi mode through my bhim app
The amount is credited to upi id [protected]@axisbank.

Amount debited from my bank account, but recharge not done. I called so many times to sun direct customer care but the problem still pending.
My sun direct id number is [protected]
Kindly pls look into this.

payment done through upi but not recharged.
Complaint marked as Resolved 2019-07-05 19:02:15

Complaint Status

[Jun 02, 2019] Sun Direct customer support has been notified about the posted complaint.
Updated by Dxth Jun 02, 2019
SunDirect card no is [protected]
Verified Support
Sun Direct Customer Care's response Jun 03, 2019
Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
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    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028