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[Resolved]  Sun Direct — Recharge failed but amount got debited from bank account

My smart Card number : [protected]
Phone pe transaction id : P2010311943108953511531

I recharge sun direct with Rs. 2000 via sun direct android app with UPI as payment option.
Once i gave my upi id of phone pe, i received request to pay amount of rs. 2000 to SUN DIRECT TV PRIVATE LIMITED from phone pe for which i switch to phone pe app & completed the transaction successfully and when i switched back to sun direct app it showed "Illegal Approach".
But amount of Rs. 2000 is already debited from bank account & not reflecting in my sun direct account.
Please refund my amount of rs. 2000 as soon as possible.
Recharge failed but amount got debited from bank account
Recharge failed but amount got debited from bank account
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Complaint marked as Resolved Nov 2, 2020
Sun Direct resolved the issue.

Complaint Status


[Nov 01, 2020] Sun Direct customer support has been notified about the posted complaint.
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    Sun Direct
    Customer Care Service
    Customer satisfaction rating
    62%
    Complaints
    1745
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    0
    Resolved
    1050
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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