[Resolved] Sun Direct — recharge issue (money deducted but recharge not successful)

Dhana.gollapudi

from Mumbai, Maharashtra

Address:

Gajularamaram, Hyderabad, Andhra Pradesh

Hi,
I have recharged my sun direct account with smartcard no: [protected] sun direct app with a pack of rs. 225 on 15november 2019 @2:42pm.. The payment mode was selected as google pay and the amount deducted and recharge is not successed till now.. I want my money back or get my account recharged. I hereby attach the details of transaction and other details. Please kindly reslove my complaint as soon as possible or else iam going to consumer forum
Regards,
Dhanalakshmi

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Nov 16, 2019

Complaint marked as Resolved

Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

Sun Direct Customer Care's response Dear sir,

We tried contacting you in the number mentioned in your account but we could not reach you, please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team.