[Resolved]  Sun Direct — Recharge successful with 229 through amazon pay and not updated by sundirect

I have recharged sun direct with 229 through amazon pay but the balance is not updated by sundirect still its showing 3 rs as balance. I contacted all the customer care number even through chat but no response from them.

Your DTH recharge for Sun Direct TV Subscriber id [protected] for Rs.229.00 is successful.
Order Id:[protected]

BBPS reference number: BD011132OA2AAABIC238
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Aug 10, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
May 18, 2021
Sun Direct Customer Care's response
Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,

Sun Direct Team.
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