[Resolved]  Sun Direct — Sun Direct - No payment receipt provided for re-installation payments

Address:

Anna naga East

Hi,

Today on 14-Sep-2021, i called to Sub direct customer care to place request to re-install the my Dish, they have advised me to pay Rs.250 for re-installation, but when i asked will i get any payment receipt or invoice for the same, they said i will not get any sort of Invoice and that is what is process been followed in Sun Direct, as per the Law, i required Invoice acknowledgement for the services and if any installation parts (new cable or some electrical things ) been replaced. because last time when i place this request, customer agent said i can collect the payment bill from Field engineer, but he refused to provide bill for Rs.250 for reinstallation and replaced the good working cable with new cable and asked me to pay Rs, 350, for which also he didnt not gave any invoice or payment receipt, So totally I paid for Rs.600 and never got the payment receipt from the fielded engineer or from the customer care.

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