[Resolved]  Sun Direct — tax on top up in sun direct account

Address:

Hyderabad, 500044

Hi,

When i topup for rs 500 in my sundirect account, i see only 440rs balance in the account. When i enquired with customer service, they said, from january, 1, 2019, new rule came, which is, sun direct will take a 12% tax whenever we topup our account. I do not understand what kind of tax is this?
Is it the gst? If not, then what tax it is?
If it is gst, why do you need to cut 12% just for a topup (Which is not a service, but just a topup). For service, there is an 18% tax is levied after channel selection and recharge? And why start after january 1, 2019. What is this new rule? Did you inform the same to your customers?

Also, sudirect doesnt give us an option to recharge with channels based pricing. Sun direct wants customers to topup in the denominations of 100s, 200s and 500s. Why is that? Customized recharge options are not available?

There is a maximum recharge balance loot after the trai rules were applied. Channels get deactivated even after a month recharge, or get channels get migrated from lower priced plan to higher priced plans, and money is taken without authorization under the name of autorenewals of channels.

Shame. Give me a clarification on the 12% tax cut on topup, and customized recharge options.