Sun Direct — Worst DTH in the market

Address:

New Delhi, Delhi

Sir, I am a customer of Sun Direct for around an year now. My Smart Card Number is [protected]. I am receiving E48-32 error for the past 5 days, signal quality is 70%, I have made several calls to the customer care center and Sun Direct is useless in every field except re-charging pin. Customer executives/supervisors/managers sitting to attend customer complaints are just doing no work except apologising time and again and asking for another 24 hours to get the complaints rectified and if reminded before completion of 24 hours, reply from the executive is "still the time is there to complete 24 hours, the technician will certainly visit". But when the such day will come is not known. Whenever, there is a signal problem/re-alignment/ relocation problem one cannot think that how many days a technician will take to visit the customer and rectify his complaint. The above position is of a customer sitting in the heart of India, "Delhi". Cannot imagine the state of poor customers all over India who by mistake have opted for Sun Direct Dish TV. I hereby request everyone DONOT BUY SUN DIRECT DTH as they are the worst service providers in the market and are completely negligent towards customer service I would like to request the authorities concerned to penalise Sun Direct and all the people in chain i.e. customer executives/Supervisors/Managers and distributors for harassing the customers in this manner. A suitable compensation may please be made to me. A system is needed to be streamlined. 24 hours are needed to be reduced to maximum 2 hours. Thanking you, Phani Kumar Simhambhatla