SunDirect DTH — unresponsive customer service

Address:

Mumbai City, Maharashtra, 400705

I am trying to reach sundirect customer service to find solution to following mentioned difficulties that i am facing:
1. I want to change by base package and accordingly i chose the amount and recharged through sun direct app, still it is saying that i have to personally call the customer care and need to request them to change the base package. But no one is responding from sun direct team.
2. I wanted additional channels, thus i am trying to recharge through the bouquets available in the app and i am unable to do so.

Tried reaching the team a lot many times but no response. How do i get my issue sorted.

This is the second time i am escalation sundirect dth teams response.

It is a very horrible situation.