[Resolved] Sundirect — money deducted from my account

afsalpk

Address:	Kannur, Kerala, 670682
Website:	WWW.sundirect.in

While reacharging on my sundirect dth number ([protected]) an amount of 169 is credited from my account. The amount is credited but the reacharge of dth is failed. The possible case is done at 14-may - 2018. So when i call at customer care they told me to send my bank details to the above gmail id.. Please transfer the amount as soon as possible
Transaction details:-
Transaction id :- s10913822
Transaction no:- 2018051423133932188701

Today when i call at sundirect customer care.. They are saying i didn’t reacharge my account at the date (14-may-2018). So i just send every details to the customer care.. But there is no solution regarding the problem... The customer service is too worst... They can’t able to identify what the customer problem and they are taking too much time to solve the problem. Worst service i ever seened.

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Jul 24, 2018

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care