Sundirect — Supplying false remote without receipt and no warranty information

Address:	500090
Website:	www.sundirect.in

Hi I am using Sun Direct HD connection from Last 2.6 years and in the month of Aug 2015 i have raised request for New remote as my old one was physically damaged. For this remote distributor charged 300 rupees where as Sun direct customer care informed me only Rs 200/- including technician visiting changes. After one month ( from mid of September 2015) this new remote not working properly ( Behaving very strangely). i.e keys on the remote are not functioning where i use to replace with new batteries every 3 days. with regards to this i have given compliant to the sun direct customer care on last week of October 2015 . Responsible person informed me that there is no warranty on the remote and asked me to purchase new one which will cost Rs 200/-, For this he raised request 1-[protected] . After 2 hours i have received call from Distributor called me and demanded for rupees 350 /- for new remote because Rs 150/- is extra for technician visit with remote. Again I have given call to customer care (sun direct ) and informed about my conversion with distributor. sun direct floor supervisor promised that he will take care and provide solution with in 48 hours. But unfortunately that compliant number was closed on 28th Nov 2015 without resolution. Service Engineer ; VIKAS (Mobile'; [protected]) Today I have visited Sun Shine service centre outlet located in Kukatpally, Hyderabad to purchase new remote, But person on the outlet demanded for Rs 350/-, So immediately i called to customer care supervisor ( Karthik ) and requested his deal with that Sunshine service Centre person. But no positive information for the outlet person . Customer Care person "karthik" made promise to me that he will escalate this with concern team and resolve the issue within 1 or 2 hours ..But till now i don't have any positive sign on this and compliant number was not received ..