Sunflame Enterprises Complaints & Reviews

My self paras khurana. I ve bought sunflame gas stove pride 3 ss burner 8 month ago. Today suddenly glass blasts and cracked into small pieces. It is very serious problem for the person actually using it. As further researched it is very common problem in sunflame stoves. The company should be very serious in this matter. Not only me everyone can face this problem who is using or willing to use. Kindle resolve the issue.
Contact no [protected]

A new cooking range was purchased in nov 5th, 2018 & it was installed in the first week of dec, 2018. Subsequently the large burner hasn't been working ever since it was bought. After registering complaints service people come and supposedly repair it but the problem persists. The last complaint was registered on 20/04/2019 at 1:20 pm with a rahul. Complaint number is all [protected]. I specifically mentioned that this unit was purchased for my 92 year old mother in law and that someone should come asap to repair it. Was told that within 24-48 hours someone would come after calling. But there has been neither a call nor has anyone come. Since this unit is well within warranty i would like that either the unit gets repaired once and for all, or then it gets replaced. Cannot have it being repaired every now and then

Despite enormous calls to the service guy he is not visiting my home for servicing of sunflame chimney n hub coz of which my parents are facing problems.. It has been a month now requesting him to visit our place.. N frm few days he is not even answering my call.. Kindly arrange to send someone asap for fixing things..
I hv purchased entire sunflame range from m/s bigboss sgr n i am residing at hilal abad qamarwari, sector no 2.
My contact no. Is [protected]

I ordered a gas stove double burner classic 2b ss toughened glass cooktop manual ignition on 26th march 2019 through paytm mall. Product delivered on 1st april 2019 is crystal model with no isi approval.

I was out of station when it was delivered. Upon return today i see the difference in the model plus alarmingly no isi approval.

Indane has denied to give me gas connection because it is no isi compliant.

I have tried calling paytm helpline since morning but it continuously says all lines are busy. And numbers of sunflame listed on their website were responded once at 2 pm by some staff who said call at 2.30 after lunch and banged the phone. Thereafter, no one has responded to further calls.

I have in the interim written to paytm, but have received no response. I have also written on the customer connect page on sunflame website, do not know if anyone will respond.

Big mistake that i purchased any product online. All crooks. The site selling it as well as the company selling it.

If the product can be replaced with an isi certified product through this site, will still have some faith in some system. If not, well, the less said, the better. We all know.

I am sharing my email id. Would like a response on it. Sanjana. [protected]@gmail.com would not like to share my contact number here.

This is to update that while working in the kitchen the glass top of sunflame cooktop blasted and broke into pieces. That time my wife was working in the kitchen, but she somehow was saved although the glass pieces were spread across the kitchen. Would like to be immediately contacted by the organization and get this issue fixed. Am also sharing the photographs for your reference.

My name is Suresh Babu based in Hyderabad and I have been using Sunflame Chimney from last three years. The buttons for changing the options is not working since one year and I have been contacting Sunflame service centre several times, but no response. I have made more than 50 calls and they always been lying every time. I have contacted the manager who is also irresponsible and they are not even taking my calls. The rude behaviour and lying every time has delayed using my kitchen chimney & spoiled my kitchen due to no ventilation. Now I urge you to resolve this and have compensation to me for this delay. They have started manipulating now and they are not showing my complaint number anymore.

Hello, i am riya from saharanpur, i am highly disappointed with the services provided by your company, i have the worst experience with you. Its been more than a month that i have complaint about the product, and no one showed up to fix the complaint. I will never ever recommend this company to anyone. Please take care of your customers else you will lose uour customer.

Sir my jmg was in warranty and same i deposited for repair. Your csd autorisised delear of missimari mr prangal mob[protected] has taken in dec 01. Firstly i have to wait for his arrival at csd and atlast jmg has taken for repair. The items yet not returned. A electronic items repair 05 days or six days but i am in wait o[censored]r service. I need assisstence to gwt my jmg mixer back so i can repair from local market. So plz retun my jmg so i can get it back

Hi team,

I bought a gas stove from amrit traders on 3 february, 2019 and it's not working fine. Now it's been more than 2 weeks i have raised the concern but it hasn't been acknowledged yet.

1. First engineer came and told this stove needs to be replaced as it might create a risk of death.

2. Second engineer came and told this requires some repair.

Why should need to repair my gas stove?

It is my brand new product and this needs to be replaced without questions asked. I have told the engineer to replace my gas stove and he denied. Who is he to deny me about the product to be replaced.
I need to escalate this issue to highest priority.

I have bought gt pride glass top gas stove 3 burner on 28/1/19, now it has sever complaint in one knob is over heated. I requested service one week before but nobody attend the case till now. The product is under warranty. I contacted several time to their customer care they promised to get service but till now nobody attend the complaint. So kindly do the needful

Blast in glass top of sunflame gas stove
While cooking food in sunflame gas burner, the glass top sunddenly burst into small pieces and 2 of our family members were hit by those glass pieces as we were standing in kitchen. This happened in presence of all family members and have photographs as evidence. Also on further research i have come to know that this is a common problem with glass top stoves of sunflame, sunflame is still selling these stoves, knowing fully that this can cause major accidents which can even lead to death.

I want to get it replaced.

Never ever purchase sunflame glass stove.
Very bad service.

Blast in glass top of sunflame gas stove
While cooking food in sunflame gas burner, the glass top sunddenly burst into small pieces and 2 of our family members were hit by those glass pieces as we were standing in kitchen. This happened in presence of all family members and have photographs as evidence. Also on further research i have come to know that this is a common problem with glass top stoves of sunflame, sunflame is still selling these stoves, knowing fully that this can cause major accidents which can even lead to death.

Never ever purchase sunflame glass stove.
Very bad service.

Sunflame chimney venza
Not repaired yet
Very very poor service (After sales)
Never recommend sunflame.
It is hell of affairs to get repair your product.

I got this message but never serviced/repaired.

Dear customer, thank you for contacting sunflame, your complaint has been registered with ref. No - all[protected] service provider no is: [protected] for further enquiry kindly call[protected].

Dear franchise of sunflame,
Despite many reminders,
Already more than 10 reminders,
My complaint has not catered yet. If you people don't have resources to serve complaints then kindly refuse to customer.

Today i here by convey in writing about sunflame's apathetic attitude regarding sunflame customer.

God bless sunflame system

Prof jatender
A-4, defence enclave,
Zirakpur, mohali
(Near chandigarh)

Very very poor service (After sales)
Never recommend sunflame.
It is hell of affairs to get repair your product.

I got this message but never serviced/repaired.

Dear customer, thank you for contacting sunflame, your complaint has been registered with ref. No - all[protected] service provider no is: [protected] for further enquiry kindly call[protected].

Dear franchise of sunflame,
Despite many reminders,
Already more than 10 reminders,
My complaint has not catered yet. If you people don't have resources to serve complaints then kindly refuse to customer.

Today i will convey in writing to head office of sunflame regarding apathetic attitude regarding sunflame customer.

God bless sunflame system

I am owner of sunflame four burner cook top.
On 25.02.2019 while using the sunflame cooktop for cooking dinner, the glass top exploded with a loud bang.

Shards and pieces of glass were shot out at high speed due to the explosion and the person cooking was saved from serious injury due to the thick clothing worn.
The cook could have lost her eyesight if the glass had traveled up wards.
It appears that your sunflame glass top cook top suffers from some inherent defect which makes it dangerous for use.
I request you to enquire into the possibility of manufacturing or design defect and make required changes to the design/material.

Hello sir/ madam,
I'am mrs. Kiran chadha from pune. I brought sunflame 4 burner gas stove from maharashtra electronics corporation, mg road next to chandan store, camp, pune - 411001.
Description of goods: sunflame c/t 4br spectra plus purchased on 12 jan 2019.,
A defective piece was delivered to me and without rings with rusted burners and defective stands. I complained immediately to the dealer of maharashtra electronics, pune but till today (26 february 2019) they have not exchanged the gas stove, instead they have delayed the entire process and are keeping me waiting for the same.
Sunflame being a branded company has sold defective goods to me and your associated dealer maharashtra electronics, pune-01 has been delaying the entire process even today. This is a horrible customer service as well as sales of goods.
I would really want the managers to look into the matter as i'am tired of contacting customer service executives as they do not work to solve the problem.
I hope sunflame manager would take immediate action on this.
Please look into the matter and revert back as the defective product is in warranty period.

Thanking you

Regards,
Kiran chadha.

Though warranty period is over, still, i want to inform that, earlier, i have purchased and used two sunflame ss body lpg stoves to my entire satisfaction. Now, i have purchased 3rd sunflame '3 burner' lpg glass cooktop on 06.05.2015. On its initial use, its big burner started giving gas back problem. The main problem was that its [big burner's] flame was making every utencil black from outside bottom even by using new refill cylinder. Surprisingly, said problem could not be settled/ removed despite repeated checks and repairs carried out by your service engineer during the warranty period of the product for the reason not known to me. As the above said problem is still continuously going on due to which we are very much dis-satisfied, hence, i request your goodself to extend warranty poriod of above said "sunflame '3 burner' lpg glass cooktop" purchased by me on 06.05.2015 from your sole distributor viz; mahajan electronics, dharamshala road, gaggal, tehsil & distt. Kangra [h. P.], vide, cash memo no. 11071, dated 06.05.2015, with the instructions to your service engineer of kangra distt. Of himachal pradesh to check and repair above said cooktop carefully and properly so that we may be able to use our favourite brand's cooktop with pleasure as per our earlier use of two ss body lpg stoves of sunflame brand.

Hoping for favourable consideration of above request.

Thanking you,

Sincerely your,
Shivranjan kumar, mobile no.[protected],
Village sadarpur, p. O. Tanda via kangra,
Tehsil nagrota bagwan, distt. Kangra [h. P.].
Pin - 176001.

Hi customer care,

Please find the attached invoices.

Please replace the defective piece as soon as possible.

Or
Refund my money as soon as possible.

This is 3rd time we have seen problem

1) bolts were removed on initial product itself.
2) fire came from the bottom of the stove
4) gas leakage

I have called the manoj enterprises for the resolution. They will only give false promises at the time of purchase saying, we will take care of everything.
Once you paid the amount, its gone. They do not care anything about the product.

Since its very harmful product, not sure how isi approved sunflame.

This is 3 rd time i have seen problems the with stove.

My first complaint on 26th jan 2019 on [protected]@sunflame.com & given multiple reminders after that.

Hi,

I purchased this product from the banasankari, bangalore dealer, mr. Nagarjuna in nov 2018 (Two months ago).

Two problems -
*the burner plate has already got rust
*burner plate rubber bush has come off

Rusting of burner plates is a serious problem. I have never seen that with premium products and i have previously owned a few. Shockingly, your service centre tells me that rusting of burner plates is normal. He said even rubber bush coming off is normal. Your dealers did not inform us that rusting of burner plates is normal with premium sunflame products.

I would like sunflame company to confirm to me if product delivered to me is defective or if rusting is normal with most premium range of sunflame burners.
Harshit

Sunflame gas burner - company installation - incomplete and risky!
I bought the sunflame 2-burner on february 08, 2019 from vijay sales ghatkopar mumbai. Sunflame company technician himanshu came to do installation on saturday 9th february. Instead of giving 1.5 meter hose pipe he used 16 inch hose pipe for connection as he didn’t have one. Moreover he did not put the clips on both ends to hold the pipe which is very risky as the hose can separate from burner causing unnoticed gas leaks. On telling him he was to come on sunday. Tried calling customer care/ technician over 20 times. As of now tuesday no resolution and i don’t want to rusk using it. Very difficult to reach out customer care and they said no technician available/on leave etc. So frustrating. Please escalate. Thanks