Sunflame Enterprises Complaints & Reviews

This is to update that while working in the kitchen the glass top of sunflame cooktop blasted and broke into pieces. That time my wife was working in the kitchen, but she somehow was saved although the glass pieces were spread across the kitchen. Would like to be immediately contacted by the organization and get this issue fixed. Am also sharing the photographs for your reference.

My name is Suresh Babu based in Hyderabad and I have been using Sunflame Chimney from last three years. The buttons for changing the options is not working since one year and I have been contacting Sunflame service centre several times, but no response. I have made more than 50 calls and they always been lying every time. I have contacted the manager who is also irresponsible and they are not even taking my calls. The rude behaviour and lying every time has delayed using my kitchen chimney & spoiled my kitchen due to no ventilation. Now I urge you to resolve this and have compensation to me for this delay. They have started manipulating now and they are not showing my complaint number anymore.

Hello, i am riya from saharanpur, i am highly disappointed with the services provided by your company, i have the worst experience with you. Its been more than a month that i have complaint about the product, and no one showed up to fix the complaint. I will never ever recommend this company to anyone. Please take care of your customers else you will lose uour customer.

Sir my jmg was in warranty and same i deposited for repair. Your csd autorisised delear of missimari mr prangal mob[protected] has taken in dec 01. Firstly i have to wait for his arrival at csd and atlast jmg has taken for repair. The items yet not returned. A electronic items repair 05 days or six days but i am in wait o[censored]r service. I need assisstence to gwt my jmg mixer back so i can repair from local market. So plz retun my jmg so i can get it back

Hi team,

I bought a gas stove from amrit traders on 3 february, 2019 and it's not working fine. Now it's been more than 2 weeks i have raised the concern but it hasn't been acknowledged yet.

1. First engineer came and told this stove needs to be replaced as it might create a risk of death.

2. Second engineer came and told this requires some repair.

Why should need to repair my gas stove?

It is my brand new product and this needs to be replaced without questions asked. I have told the engineer to replace my gas stove and he denied. Who is he to deny me about the product to be replaced.
I need to escalate this issue to highest priority.

I have bought gt pride glass top gas stove 3 burner on 28/1/19, now it has sever complaint in one knob is over heated. I requested service one week before but nobody attend the case till now. The product is under warranty. I contacted several time to their customer care they promised to get service but till now nobody attend the complaint. So kindly do the needful

Blast in glass top of sunflame gas stove
While cooking food in sunflame gas burner, the glass top sunddenly burst into small pieces and 2 of our family members were hit by those glass pieces as we were standing in kitchen. This happened in presence of all family members and have photographs as evidence. Also on further research i have come to know that this is a common problem with glass top stoves of sunflame, sunflame is still selling these stoves, knowing fully that this can cause major accidents which can even lead to death.

I want to get it replaced.

Never ever purchase sunflame glass stove.
Very bad service.

Blast in glass top of sunflame gas stove
While cooking food in sunflame gas burner, the glass top sunddenly burst into small pieces and 2 of our family members were hit by those glass pieces as we were standing in kitchen. This happened in presence of all family members and have photographs as evidence. Also on further research i have come to know that this is a common problem with glass top stoves of sunflame, sunflame is still selling these stoves, knowing fully that this can cause major accidents which can even lead to death.

Never ever purchase sunflame glass stove.
Very bad service.

Sunflame chimney venza
Not repaired yet
Very very poor service (After sales)
Never recommend sunflame.
It is hell of affairs to get repair your product.

I got this message but never serviced/repaired.

Dear customer, thank you for contacting sunflame, your complaint has been registered with ref. No - all[protected] service provider no is: [protected] for further enquiry kindly call[protected].

Dear franchise of sunflame,
Despite many reminders,
Already more than 10 reminders,
My complaint has not catered yet. If you people don't have resources to serve complaints then kindly refuse to customer.

Today i here by convey in writing about sunflame's apathetic attitude regarding sunflame customer.

God bless sunflame system

Prof jatender
A-4, defence enclave,
Zirakpur, mohali
(Near chandigarh)

Very very poor service (After sales)
Never recommend sunflame.
It is hell of affairs to get repair your product.

I got this message but never serviced/repaired.

Dear customer, thank you for contacting sunflame, your complaint has been registered with ref. No - all[protected] service provider no is: [protected] for further enquiry kindly call[protected].

Dear franchise of sunflame,
Despite many reminders,
Already more than 10 reminders,
My complaint has not catered yet. If you people don't have resources to serve complaints then kindly refuse to customer.

Today i will convey in writing to head office of sunflame regarding apathetic attitude regarding sunflame customer.

God bless sunflame system

I am owner of sunflame four burner cook top.
On 25.02.2019 while using the sunflame cooktop for cooking dinner, the glass top exploded with a loud bang.

Shards and pieces of glass were shot out at high speed due to the explosion and the person cooking was saved from serious injury due to the thick clothing worn.
The cook could have lost her eyesight if the glass had traveled up wards.
It appears that your sunflame glass top cook top suffers from some inherent defect which makes it dangerous for use.
I request you to enquire into the possibility of manufacturing or design defect and make required changes to the design/material.

Hello sir/ madam,
I'am mrs. Kiran chadha from pune. I brought sunflame 4 burner gas stove from maharashtra electronics corporation, mg road next to chandan store, camp, pune - 411001.
Description of goods: sunflame c/t 4br spectra plus purchased on 12 jan 2019.,
A defective piece was delivered to me and without rings with rusted burners and defective stands. I complained immediately to the dealer of maharashtra electronics, pune but till today (26 february 2019) they have not exchanged the gas stove, instead they have delayed the entire process and are keeping me waiting for the same.
Sunflame being a branded company has sold defective goods to me and your associated dealer maharashtra electronics, pune-01 has been delaying the entire process even today. This is a horrible customer service as well as sales of goods.
I would really want the managers to look into the matter as i'am tired of contacting customer service executives as they do not work to solve the problem.
I hope sunflame manager would take immediate action on this.
Please look into the matter and revert back as the defective product is in warranty period.

Thanking you

Regards,
Kiran chadha.

Though warranty period is over, still, i want to inform that, earlier, i have purchased and used two sunflame ss body lpg stoves to my entire satisfaction. Now, i have purchased 3rd sunflame '3 burner' lpg glass cooktop on 06.05.2015. On its initial use, its big burner started giving gas back problem. The main problem was that its [big burner's] flame was making every utencil black from outside bottom even by using new refill cylinder. Surprisingly, said problem could not be settled/ removed despite repeated checks and repairs carried out by your service engineer during the warranty period of the product for the reason not known to me. As the above said problem is still continuously going on due to which we are very much dis-satisfied, hence, i request your goodself to extend warranty poriod of above said "sunflame '3 burner' lpg glass cooktop" purchased by me on 06.05.2015 from your sole distributor viz; mahajan electronics, dharamshala road, gaggal, tehsil & distt. Kangra [h. P.], vide, cash memo no. 11071, dated 06.05.2015, with the instructions to your service engineer of kangra distt. Of himachal pradesh to check and repair above said cooktop carefully and properly so that we may be able to use our favourite brand's cooktop with pleasure as per our earlier use of two ss body lpg stoves of sunflame brand.

Hoping for favourable consideration of above request.

Thanking you,

Sincerely your,
Shivranjan kumar, mobile no.[protected],
Village sadarpur, p. O. Tanda via kangra,
Tehsil nagrota bagwan, distt. Kangra [h. P.].
Pin - 176001.

Hi customer care,

Please find the attached invoices.

Please replace the defective piece as soon as possible.

Or
Refund my money as soon as possible.

This is 3rd time we have seen problem

1) bolts were removed on initial product itself.
2) fire came from the bottom of the stove
4) gas leakage

I have called the manoj enterprises for the resolution. They will only give false promises at the time of purchase saying, we will take care of everything.
Once you paid the amount, its gone. They do not care anything about the product.

Since its very harmful product, not sure how isi approved sunflame.

This is 3 rd time i have seen problems the with stove.

My first complaint on 26th jan 2019 on [protected]@sunflame.com & given multiple reminders after that.

Hi,

I purchased this product from the banasankari, bangalore dealer, mr. Nagarjuna in nov 2018 (Two months ago).

Two problems -
*the burner plate has already got rust
*burner plate rubber bush has come off

Rusting of burner plates is a serious problem. I have never seen that with premium products and i have previously owned a few. Shockingly, your service centre tells me that rusting of burner plates is normal. He said even rubber bush coming off is normal. Your dealers did not inform us that rusting of burner plates is normal with premium sunflame products.

I would like sunflame company to confirm to me if product delivered to me is defective or if rusting is normal with most premium range of sunflame burners.
Harshit

Sunflame gas burner - company installation - incomplete and risky!
I bought the sunflame 2-burner on february 08, 2019 from vijay sales ghatkopar mumbai. Sunflame company technician himanshu came to do installation on saturday 9th february. Instead of giving 1.5 meter hose pipe he used 16 inch hose pipe for connection as he didn’t have one. Moreover he did not put the clips on both ends to hold the pipe which is very risky as the hose can separate from burner causing unnoticed gas leaks. On telling him he was to come on sunday. Tried calling customer care/ technician over 20 times. As of now tuesday no resolution and i don’t want to rusk using it. Very difficult to reach out customer care and they said no technician available/on leave etc. So frustrating. Please escalate. Thanks

I bought sunflame burber from vijay sales ghatkopar. Delivered on feb 8th 2019 friday. Technician himanshu came on 9th to connect - service charge rs.350 + rs.250 for hosepipe total rs.600 which i paid cash. He put a 15 inch hose pipe with no clamps on both ends despite requesting 1.5 meters tube. He saud will come back with it as he didn’t have that. I cannot move the burner away from the gas valve or use it. After repeated calls over 15 times to company customers care and tech and complaining about the problems no one has showed up till today feb 12 2019!
Same reply - technicians are on leave or no one is in your area! First of all cannot reach customer care easily. So frustrating can someone look into this

You are a chore company
A fake customer care people
Deepak
Never buy this product i have complaint about my gas burner hob which is being getting problem any now and then this company engineers and service centre are abusive hungry for money and their main number never register a complaint and tell us to mail at customer are this is a wreck company. And never worth a penny or purchase

We are not here to listen abusing language from the service center of rohini employees mister jha, rajesh and satish

They are not picking the phone thereafter and using the abusive language.

I tried to call the number given of faridabad lady +[protected]not ready to listen the complain and forward the call without evening listening to issue. Surrinder picks up the call never register a gas chula complaints. Rather he want me to complain about the service centre to this email id and disconnected the phone.

Thisis a fraud company who do not know how tot reat to the customer or do the customer care after sales.

I will go to all social media, consumer court and police for the help.

This clearly shows i have purchased on 22 feb 2018 company is just passing the warranty period so that they can extort money from the customer.

There is no help from any helpline numbers

Can you please tell

Why my complaint was not registered in first go on common number why surinder whant me to complain about rohini employee

Why no follow up was given by the engineer who visited the the home and wanted 500 rupees to fix the gas when its in warranty,

This is a chor fraud company.

Regards
Deepak
[protected]
Deepak
No acknowledgement mail has been sent so that they can refuse that they have not received the mail tomorrow in the honourable court.

The person on the common contact number was more happy to give me customer care email to contact the customercare and just tell about how abusive the rohini centre was and how abusive the person coming to my home for service to my wife. He even send me the message from his own number which is [protected] but he did not register the complaint.

This is how the fake and char this company is.

Regards
Deepak khurana

[protected]
[protected]
Sunflame - the clear choice is with santu das.
On propose day, tell your special someone how much they mean to you! #happyproposeday...... #sunflame #sunflametheclearchoice #sunflameindia #homeappliances #kitchenappliances #valentinesweek #proposeday
Sunflame - the clear choice
Deepak
I have put the complaint on consumer coat
Sunflame - the clear choice
Sunflame - the clear choice
Dear deepak,

Thanks for messaging us. We will try to be as responsive as possible. We'll get back to you soon.

Team sunflame
Deepak
Court
Why my message is not displayed on your page
Deepak
No acknowledgement mail has been sent so that they can refuse that they have not received the mail tomorrow in the honourable court.

The person on the common contact number was more happy to give me customer care email to contact the customercare and just tell about how abusive the rohini centre was and how abusive the person coming to my home for service to my wife. He even send me the message from his own number which is [protected] but he did not register the complaint.

This is how the fake and char this company is.

Regards
Deepak khurana

[protected]
[protected]
Sunflame - the clear choice
Sunflame - the clear choice
Dear deepak,

We are sorry for the inconvenience. Kindly share your e-mail id as well for us to share the same with the concerned department.

Regards,
Team sunflame
Deepak
[protected]@gmail.com
Amd who is your concerned department
If you are not here to help
Please approve my post
Why they are not
Approviing
Let the wole world know
How chor your company is and your service center is abusing
Customer
Your service guy is
Abusing my wife when she is alone
At home
Now i got a call from [protected] he is not listening to the customer rather he is trying to defend the service center
Sunflame - the clear choice
Sunflame - the clear choice
Dear deepak,

Thank you for sharing your contact details.

Kindly give us some time. One of our representatives will contact you.

Regards,
Team sunflame
Deepak
Your rep called me
He was not listening to our complaint
Rather he is defending the customer service center of rohini where customer service center abused me and engineer ho wisited abused my wife
Sunflame - the clear choice
Sunflame - the clear choice
Dear deepak,

We are really sorry for this. We have forwarded your complaint to the concerned department. One of our representatives will contact you.

Regards,
Team sunflame
Deepak
Taking this message as an official word as you are not answering the question directly rather putting it on different team
Microsoft never do it, elica never do it, apple never do it
It just you who does it
I will take this word as an official word to complaint too the police as well as court
You are dodging all my queries
Sunflame - the clear choice
Sunflame - the clear choice
Dear deepak,

We have forwarded the complaint to the concerned department. Kindly give us some time. One of our representatives will contact you.

Regards,
Team sunflame
Deepak
Why my post have been deleted from your page
Is it not you who manage the pageor they kept you for dodging
???
???
???
Your customer care who called is not picking the phone now
This is a symptom of chor company
Deepak
???
Sunflame - the clear choice
Sunflame - the clear choice
Dear deepak,

Our representative will call you on his own. Please give us some time.

Regards,
Team sunflame
Deepak
You are trying to gain time so my warranty gets over and you can extort money from me

Please provide the information of autherised service center in chennai.
Newly purchased stove is leaking. The product is under warranty..

We purchased gas stove from csd canteen.. We have checked the information of authorised service center in chennai which is not available clearly in websites

Hence provide the contact information of service centers in chennai

Jeevan. [protected]@gmail.com

Hi
I didn't get any responses from service centre jaipur regarding service.
The gas stove glass is broken during routine cooking and i got injured due to some glass.
Its sunflame crystal plus 3 burner gas stove. Its was purchased on feb 2018.
Can you tell me why this was happened?

From side corners all parts are broken. From upper part now it seems white glass with rough surface.
Please help me.