Sunflame Enterprises Complaints & Reviews

We had purchased 4 burner stove and it stopped working just after 1 month.
We raised a complain about it. Its been already 2 months and in spite of regular follow up, sunflame is not addressing it. Dealer (Vini Services ) is just closing the complains giving one or another reason without fixing it.
Suresh from Vinii services is a horrible service person. He threatens that he will not fix the issue and do whatever you want.

Have using a 3 burner glass top sunflame gas stove from november 2020 . In the evening of 23 january 2022 dinner was prepared and approx 8 pm the gas stove was turned off and left the kitchen. After 20 to 25 min a blast sound came from the kitchen and when we see the glass top was broken and still crack transferring noise was coming(This noise remains coming for approx 15 minutes after the blast).
After one day i.e. on 25 jan 2022 I called to customer care and resister the complain and they say the technician will visit and resolve the complain. Second day I get a call from technician and he told me he will visit at my home on the same day but he don't come. So next day I called him and he ask for the images of serial no of gas stove, invoice and images of gas stove.
From that day to today i.e. 1 feb 2022 I called several times to the customer care, technician and the area service manager and each time I get different replies from all three. Technician says approval for the part is pending, customer care says no approval is initiated from the customer side and service incharge says I talk to company and they denies for the change .

Why these things are done by them. As the glass is broken during off condition them why they are not replacing it even the gass stove have 2years warranty
.Till 2 feb no one visited just give false commitment.Highly dissatisfied from sunflame Product Service

Dear Team,

This mail is in regards to Automatic burner replacement of Sun flame Automatic Gas Stove.

History

I have issues with my 3 in one burner which is not working fine. I made a complaint on 17.12.2021 to get it checked and replaced as the burner comes with a 5 yrs warranty. Technician came and took the visiting charges as the product is not under warranty though burners are in replacement warranty. He confirmed after checking that there is an issue with burners and needs to replace them. I said please go ahead and put in the request for the same. He asked for a bill and a guarantee card for the documentation process and we gave all the required documents.

Technician promised me that he will try his best to get the replacement as soon as possible. After 7 days I checked with the technician, however he said it will take time. I said that’ s fine. I called him after another 7 days and he said to call the service center which is Geeta Enterprises. I called them and they said it will come in the next 2 days. I called the technician after 2 days to check the availability. However, he said yes he got the burner but he returned it, I said why, he explained to me that sir that the burner which you are using are automatic burners and they send me the normal burner. I said ok, now I asked him when I will get the compatible burner he said you need to confirm with Geeta enterprises. I called them to check the status and available of compatible burner he said sir it will take 30days as we don’t have the stock and he keep forcing me to use normal burner I said boss I paid the money after satisfaction for automatic burner, So I request you to kindly send me the compatible burner.

Present

I have been calling customer care, Technician and Geeta enterprises but no one is able to deliver the correct product. I asked the company when you launched the product if you people forgot to launch their spare parts.

If a product comes under warranty then the company takes unnecessary time to replace. If this case doesn’t fall under guarantee then the company would have changed the product right away because it generates revenue not the customer satisfaction.

Why are you fooling customers and giving false promises? Even a courier doesn’t take 30dsays to deliver a product in any part of India.

Result

If you people and your team are unable to deliver the product then I have to file a case against your company for false promises and mental harassment and unsafely for my family.

I have attached my bill and Visiting charges fees slip

I have register my complaint through mobile No. [protected]
Thanks!
Prabhjeet Singh

Within one month of purchase, one of its knob got stuck and is not working. One large burner is giving intermittent flames.
Lodged complaint to their customer care centre but it's more than a month and they keep telling me we have raised issue, wait for 2 days.

I bought this 4 burner so called toughest glass stove in 2020. it was working fin until 14th January 2022 when it suddenly blasted and the glass of the gas stove shattered. My cook was cooking at that time. it almost hit her eye. it was quite scary.

It was still in the warranty period so we contacted the customer service. The customer service guy came and gave us funny excuses that the burner over heated which broke the toughest glass. Aren't the burners supposed to heat? should we start eating uncooked food? if it can't bear the heat what are we supposed to do with it? put it in the living room as a showpiece?

I researched about it and came to know there are a lot of people who complained about this product. why are they still producing something so dangerous? this manufacturing defect should be taken into consideration

A defective coocktop was delivered by sunflame. I have tried many times to contact brand but brand is not responding of my emails. Service request have been registered three times 29 Dec2021, 03Jan2022, and 13Jan2022. Brand has not been given any update about the same. I had contact to cc, he stated that your complain has been resolved while no one technician visited my place. Brand is not able to give any information about technician and inspection report.
So it has been proved that brand is not giving service and cheating the customer by making fake service updates.
Tata cliq order no.[protected]
complaint no. jai[protected]
Thanks,
Sushil Kumar

I bought a sunflame stove from Amazon, ignition was bad from day 1 and few days ago knob caught fire and melted . i had to turn off the cylinder knob because there seemed no other possible way. I submitted the complaint and now service center team is saying it is not a big issue and they will just grease the knob. I do not want to put my life in risk because of this pathetic product . Please help me on this.

Sir,
I purchased a steam iron on 22/02/2021. I regret to inform you that the steam iron is not working. I had complained toll free number, but my problem is not solved. I contacted agents last one and half month again and again. The steam iron is still in the warranty period,
Complaint Ref. No. FAR[protected]

Add.
Name yashashviraj
Add. Tularam colony,
Mahendergarh 123029
Mob. [protected]
mail. [protected]@gmail.com

I have raised a complain about my chimney, but they didn't response.

I purchased 4 burner gas stove from your outlet store in Punjabi bagh, new delhi. It's a very dis-satisfied product from sunflame. After 1 month of purchase, I registered a complaint, an in-experienced guy came and said "aap chala lo dekhtein hai". Is this a manner you're treating a complaint. All the burners are operating in a very low flame instead of putting high speed and producing a typical sound "bump bump" at all times.

I want to replace my gas stove as soon as possible otherwise I shall report to higher officials. I do not want this anymore.

Here I attached a copy of the bill for your reference.

Date of purchase: 12th Sept 2021

I have purchased a induction cooker in July month from Army canteen (CSD) and its not properly work its IC issue in this product. I have complain to customer care number as on 03/11/2021 but no proper service still now. i have also send a mail to company email also sms to FB and also complain filled through sunflame app. but still no provide a proper service. if this company not provide a service than why they sold the product through CSD.

M [protected]/[protected]

I am using sunflame 3 burner stove and its glass top burst suddenly while cooking, my elder mother was cooking food but luckily when it happened she was not in kitchen otherwise this os really shocking.
Please can you that replaced and ensure this shouldn’t happen while cooking as gas stove is made for cooking and glass should be strong enough that it should not burst while cooking.

1. I have purchased sunflame 3 burner gas stove (toughened glass) on 03 Nov 2021 from CSD. The glass of the chullah has been broken while using next day. I had lodged a complaint and executive came and checked the chullah and replied that I have to pay for the broken glass. I am not agreed with that. So I want to speak with the senior executive so that my issue can be resolved. In this regard they have replied me to forward complaint no and mobile no to them. I have forwarded the requisite details to them on 26 Nov 2021. My complaint No is DEL[protected] and Mobile No - [protected]

2. Please do the needful to resolve my grievances at the earliest please as more than 25 days has been over.

Thanking you,

Yours' sincerely

Towinder Singh Sudan

Dear sir.. We purchased of sunflame gas stove 4 burners with attached lighter.. But now lighter is not working.. So please provide us service..

Hi Team

Still I Have Not Received Any Kind of Support for your Team and Repair Service. I Don't Understand Why Your Company Says 5 years Warranty. If You Can't Support The Customer After 1 Month Also After Complaining to your Customer Service. I Think I have to Take Serious Action Against Your Company. My 1st Complaint was Register from Number [protected] in October 2021.

There was leakage of gas from stove (sunflame hobtop 4 burner) a month ago, so tried to contact customer care. After following up for 1 week, technician visited and said that the pipe needs to be replaced and he will raise an order for new pipe and took service charges without any repair done and till date no response from him neither customer care..worst service from sunflame..

Oven was purchase few months ago, during warranty period I have complaint dated 20/9/21 but till now no solution & no response, Service is worst & customer care executive are very bad

I have buyed sunflame 3 burner from d mart in pune. Last mouth burner are not working properly from the beginning. I need replacement of the burner. Many times i call your customer service people. But no repose from there site. Please reply or send your exticve for repair.

My toaster is not working please check it asap

Dear Sir,

With the worst experience of your product, I have purchased the SUNFLAME 3 BURNER GAS OVEN -GLASS TOP from my nearest shop. After a few days, the oven glass was getting hot. I also complained that time.

Now after passing approx six month same problems again arise, I have again complain but not till now get any remedy

Kindly look at the matter so that I could have faith in your products in future. For your convenience i attached the bill

--
AMIT KUMAR
[protected]