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Sunflame Enterprises Complaints & Reviews

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1.1
Updated: Mar 9, 2026
Complaints 411
Resolved
87
Unresolved
324
So far, so good. Sunflame Enterprises is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sunflame Enterprises will keep up the work and continue to help more customers with their concerns even better 🤝
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Sunflame Enterprises reviews & complaints page 6

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R
Rahul(g)
Jun 9, 2021
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Address: 88A Hazra Raod,Kolkata-700046

All of sudden the top glass of the stove broken with a bursting sound while cooking. Request you to kindly help me with it.
Sunflame Enterprises customer support has been notified about the posted complaint.
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    M
    mehrakaran0112
    Jun 7, 2021
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    Address: Sector 27C, Mathura road, faridabad

    Already registered complaint with sunflame enterprises on April 24th' 2021 and today is June 7th' 2021. There is no response from agency regarding the repair since complaint lodged. I already called them around 10 times and they are delaying for no reason. Pathetic service by such brand. Already escalated the case with customer care as well, but then again no feedback/response. Worst customer service and management.
    Sunflame Enterprises customer support has been notified about the posted complaint.
    Jun 07, 2021
    Updated by mehrakaran0112     Registered mobile no is: [protected]
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      C
      CA Jogender Singh
      May 30, 2021
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      Address: 440, power colony, sector 15, panchkula 134113

      I have purchased 3 stoves Burner from shiv bartan bhandar Mani mazra on 05/05/2021 but glass top has been broken.
      Sunflame Enterprises customer support has been notified about the posted complaint.
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        A
        AbsarAhmad
        from Jamshedpur, Jharkhand
        Apr 26, 2021
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        Address: Faridabad, Haryana, India

        I have ordered an online gas stove on 23rd April 2021, but while doing order my order I have not received an email for order confirmation, so again I ordered the same stove. Then I wrote an email to cancel the order immediately. Till now I don't receive any delivery-related emails or messages. I called multiple times in customer care and they don't have an idea of an online purchase. I am fed up with the services of Sunflame because of no response and updating any status.
        Sunflame Enterprises customer support has been notified about the posted complaint.
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          S
          Sunil Pandela
          Apr 4, 2021
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          I bought Gas stove of Sun Flame in Aug'21 and while cooking food on 21st March, glass of gas stove was damaged.

          Complaint has been registered in the name of Suman (compliant Ref no. is DEL[protected]

          Their executive visited on 23rd March'21 but no solution was provided till date. Whenever we call at your customer care, every time they say that it would take another 4-5 days and it has been now almost 15 days.

          we borrowed gas stove from neighbours to cook the food, you can imagine the harassment we are going through due to your irresponsibleness and lethargic approach to give resolution to the customer

          Thanks & Regards

          Sunil
          Sunflame Enterprises customer support has been notified about the posted complaint.
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            P
            Ponu19
            Apr 4, 2021
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            Address: Varanasi

            Glass top Breck while making food
            Sunflame Enterprises customer support has been notified about the posted complaint.
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              K
              Kanika Katoch
              Apr 3, 2021
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              Address: Rani Sidhpur, P.O Brindaban, Brindavan,Sugghar, Rani Sidhpur

              Pathetic customer service at palampur. For 6 days no response even after following up evry day..subflame is the worst company ...pls never buy anything from subflame...
              Sunflame Enterprises customer support has been notified about the posted complaint.
              Apr 03, 2021
              Updated by Kanika Katoch               There are two kids no gas ..lockdown..even after requesting they are the most heartless souls on earth..finally purchased prestige...
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              Within several days ...seriously...this is how you manage customer service...it's horrible to see your product in market..
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                A
                anuj4566
                Apr 3, 2021
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                Address: Nalagarh Himachal Pradesh

                I purchased new 4 burner glasstop stove, 18/03/2021.
                The two burners when put to use pungent gas leakage smell coming. Apart from this flow of gas in 2 burner is abnormal and sometime flame coming beneath the stove from pipe which not extinguish even if nob is put off. Despite my complaints on customer Care on one came till so far to check on behalf of sunflame. No option except legal action as product having appearantly manufacturing defect.
                Sunflame Enterprises customer support has been notified about the posted complaint.
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                  V
                  Vartika kansal
                  Mar 29, 2021
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                  Address: Dr. Ambedkar stadium, near judo hall, near gandhi park, shubhash nagar, saharanpur

                  The one burner of my gas stove is not working, very slight burning is there even on full.
                  Sunflame Enterprises customer support has been notified about the posted complaint.
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                    D
                    Darshan Singla
                    from Mumbai, Maharashtra
                    Feb 6, 2021
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                    Address: Bathinda

                    Sunflame super stove model 072 glass blast (creack) please exchange my glass urgent bassis
                    Sunflame Enterprises customer support has been notified about the posted complaint.
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                      M
                      Mohitd087
                      from Saint Thomas Mount, Tamil Nadu
                      Feb 5, 2021
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                      I submitted a complaint through email for sunflame halogen heater, a call came from service center guy but till no one has come to my house to check

                      See below complaint no

                      Dear Customer, Thank you for contacting Sunflame, Your complaint has been registered with Ref. no-JAM[protected] Service Provider

                      Really poor service 😔😔😔
                      Sunflame Enterprises customer support has been notified about the posted complaint.
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                        C
                        [email protected]
                        from Chennai, Tamil Nadu
                        Feb 2, 2021
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                        Address: CHENNAI TAMIL NADU

                        Vaidyanathan ayyaswamy Thambraas regd
                        Attachments
                        Sun, Jan 24, 11:05 AM (9 days ago)
                        to bcc: pos.support

                        I have purchased the Chimney thro Paytm mall/online .Technician came on 19th January 2021 for installation. At that time he has noticed a dent in chimney's mouth portion which is connected to the vent pvc pipe.(See attachment)
                        Hence the technician wrapped insulation tape temporarily on the dent portion and completed installation.
                        I REGRET TO INFORM YOU THAT TILL DATE NONE OF YOUR TECHNICIAN HAS VISITED NY RESIDENCE TO INSPECT
                        THE DAMAGED PRODUCT. REQUEST TO ATTEND AND REPLACE THE DAMAGED PIECE IMMEDIATELY

                        PRODUCT DESCRIPTION
                        Sunflame Enterprises Pvt Ltd
                        MODEL
                        AVEO-DX 60 SS BF
                        PRODUCT S.NO :[protected]
                        So I request you to replace the product at the earliest.
                        Thanks & Regards.
                        Vaidyanathan A.
                        Sunflame Enterprises customer support has been notified about the posted complaint.
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                          A
                          Anish2007
                          from Mumbai, Maharashtra
                          Jan 19, 2021
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                          Dear Sir/ Mam
                          I'm Pintu Rai . I'm very disappointed by the very poor service of sunflame . I have purchased Heat convertor Model - SF 917 on 24 December 2020 . After 10 to 15 days it was not working then we complained about it in its customers care services on 12th January 2021 . Their technicians came and took it but till the date we are not getting it their technicians are are giving us useless reasons and after this I mailed 4 times about this but till time - 19 January 2021 18:20 P.M. I haven't got it . I'm not satisfied by this .
                          I am harassed by this from some days .
                          You must do something about this .
                          Sunflame Enterprises customer support has been notified about the posted complaint.
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                            E
                            Ellora Sen
                            from Delhi, Delhi
                            Dec 17, 2020
                            Resolved
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                            Resolved

                            Address: National Brain Research Centre, NH-8, Nainwal Mode, Manesar

                            The power supply is fine but the 10 fin oil radiator heater is not working
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Sunflame Enterprises customer support has been notified about the posted complaint.
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                            Please provide your contact details. Complete address with Pin Code and Mobile No. so that we can reach you.
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                              A
                              ankurjen
                              Nov 4, 2020
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                              My sunflame stove 3 burner blasted all of a sudden. My wife was cooking food. Glass pieces fell away. God save our life. What faulty products they are manufacturing which is danger to every body life. I need free replacement.
                              Sunflame Enterprises customer support has been notified about the posted complaint.
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                              See attached pics
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                                T
                                tkdkhandelhi
                                Oct 28, 2020
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                                Address: Tughlakabad Extension New Delhi 110019

                                Pls note i bought a Gas stove from the dealer, from the first day of its purchase my gas was melting the stove body and releasing the some yellow and black color, i have made a complaint with the dealer however no action is taken yet, today when we realized that nobody is listening we have submitted the complaint on your social media platform and now we will make a complaint to other social media platform and consumer forum as well,

                                I have upload the video with complaint details.

                                We are waiting to get the address my complaint on utmost priority.
                                Sunflame Enterprises customer support has been notified about the posted complaint.
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                                  A
                                  Anneysha
                                  Oct 27, 2020
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                                  I have purchased 3 burner gas stove in which 2 of the burner are not working. The middle and the right burner is not working. The middle nob has also stopped working.
                                  Sunflame Enterprises customer support has been notified about the posted complaint.
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                                    N
                                    Noor maahi
                                    Oct 18, 2020
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                                    Blast in glass top of sunflame gas stove while trying to cook food in sunflame gas burner, the glass top suddenly brust into tiny pieces.my mother was near the gas too.luckily nobody get injured.all glass pieces went into the food kept nearby .I am so scared it can be major accident.😭
                                    Sunflame Enterprises customer support has been notified about the posted complaint.
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                                      S
                                      Sai Pasham
                                      Sep 8, 2020
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                                      Address: Hyderabad

                                      The chimney was installed 2-3 days ago and the sensor isn't working in it.

                                      I tried calling in the support team but there is no response here. Can you pls help.

                                      I tried multiple times and all of them are just ingnoring calls.
                                      Sunflame Enterprises customer support has been notified about the posted complaint.
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                                        M
                                        [email protected]
                                        Sep 7, 2020
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                                        We were cooking food on sunflame glass top stove and suddenly we heard a noise of bursting and we saw that the glass had bursted out very badly. We put the gas off and checked. There was no sign of leakage of gas or fire beneath stove.
                                        Sunflame Enterprises customer support has been notified about the posted complaint.
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