Sunflame Enterprises Complaints & Reviews

The glass of cooktop busted today i. E. 3/9/2019. Luckily we are out of the home when it is busted, didn't found any reason that how and why the glass was broken as from 2/9/2019 no cooking was made on burner. Atleast my wife is lucky not to get hurt as we were out of home. We tried to findout all the possible reasons but we couldn't.
Kindly replace the cooktop glass.
My contact no. [protected]

Dear Sir /Madam,
In high disappointing tone, I herby want to draw your attention towards the problem which I am facing almost every 2 months in my Sunflame Three Burner gas stove.
I had purchased this product in April 2017 and after using it for one year, I found that there is problem in one burner of gas chulla for which I lodged the complaint in customer care and he had visited my home to get rectified.
But after that I am continuously facing this burner problem as it didn't lighten up and I had to continously called the agent from your company to get rectified.
I unable to understand why the same problem occurred even though it get rectified so many times.
After completion of warranty period I have to continuously made service charge payment of Rs 200/-.
I thought sunflame value it's customer and understand their problem and get it rectified and fix the problem, but from such bad experience that I am facing I am highly disappionted with your service and will share this on social media platform also so that you will understand the pain of the customer which he/she is facing from your product.
For your reference I am sharing you the details of sunflame gas Chullah that I have purchase from your agent.
Dealer Name -Dua Enterprises Address - 135, New gandhi Nagar, Yashoda Hospital Road Ghaziabad PH no[protected].
KINDLY PAY YOUR ATTENTION TO MY COMPLAINT AND TAKE APPROPRIATE ACTION TO GET IT REPLACED OTHERWISE I AM WARNING YOU THAT I WILL SPOIL THE IMAGE OF YOUR COMPANY. PLEASE TAKE THIS COMPLAINT SERIOUSLY.
Regards,
Kiran Saxena
Contact No - [protected].
Address - House No - 155 Sector - 4 Chiranjeev Vihar Ghaziabad Uttar-pradesh Pradesh 201002.

Bought fm af stn new delhi csd on 5 jan 2019 with one yr warranty. Thought branded co like m/s sunflame will maint superb quality of their product. Regrettably, premature failure to two number flimsy mounting post of plastic/ bakelite meant to hold two tiny screws to fix external lower face (Plastic) with inner metallic face has made the grill inoperative within few months o[censored]sage. This speaks poor of the quality assurance of the company of your repute.in fact i am forced to apprehend that your company is marketing substandard prodct through csd. Request arrange immediate replacement of this defective piece with good quality new piece on urgent basis. I have also sent an e mail ti your company e mail id picked up from your web site on 22 aug but recd no response. Request expedite action and ack.

Respected sir, '
I am nadia, i would like to complaint you that my sunflame hob is not working properly, many times i complaint about it in your costumer care call center but there is no response from you, this is three burners hob when i use only one burner then it works good but if i use another then the fire blows very high and it is very very dangerous for us so i want to this worst and dangerous hob right now so kindly do it fast
Thanks
[protected]
[protected]

I bought the chimney on 24 oct 2018. (Sunflame 60cm 1100 m3/hr auto clean ductless chimney (Ch rapid 60 dx, 2 baffle+charcoal filters, touch control, steel/grey).
After 8 months, it started making lots of noise, i called customer care number[protected] raise one complaint on 29-july-2019, every time i call for status, they just replying we are taking on high priority and concern team will contact.
Already 4-times contacted them.

Now i can't use the chiney due very high noise.

My complaint no.:- all[protected].

I hope raising complain here will solve my issue.

I have purchased sunflame gas stove model 4b hob, during january, 2018 with 1 year warranty, and after warranty period the stove was having problem of suddenly puts flame in the air above 1 feet from the burner.

I complained the same to service center and they attended the call on[protected] and the technician visited said that due to choking of food particles it will happen like that and cleaned the burner and told that upto 30 days if any problem reoccurs they will do free service.

Again after 1 week of service, the problem of burning flame in the air above the burner which spreads upto 1 feet around and making dangerous environment for explosion. I have the same issue to the service center to re-look into the issue and sensitivity of the problem, they have not taken it seriously until i escalated the issue over whatsapp (+[protected] to their manager, who promised and send the technician again on[protected], this time also the technician cleaned the stove externally and told the problem is resolved.

Again when we started using we noticed that the problem is still continuing and occurs randomly during usage. I sent an message to manager in whatsapp which is as below on[protected]:

Quote:

Sir, this is bring to your notice that in spite of two services the problem still continues, the gas stove burner abnormally caughts flames in the air which is very dangerous for the person cooking.

Your service people came twice to rectify the problem but it not solved, (First service done on[protected] and second service done on[protected] i am enclosing the service call sheet.

I am left with no option, other than to approach consumer forum, for the negligence and improper service which does not resolve the problem and seriousness of the accident due to burner problem. Before taking up the issue with the consumer forum, i taught to inform you.
Unquote:

For the above message manager responded as below:

Sir,
Sorry for the inconvenience caused, we will resolve the problem on a priority basis.

And he sent another technician who tried to open the stove but unable to do so and told that it appears some internal part may be defective and to replace the same it may cost nothing less than rs.4, 000 to rs. 5, 000 and depending on the no o[censored]nits defective which may go upto 4 times.

He told full assessment will be given once the stove is opened at their service center and he told that he will arrange a standby and call us so that we need to take the stove to their service center.

Since we do not have a standby i asked him can we use the stove till the standby provided, he told yes you can use without any problem.

On[protected], as a preventive measure we are not using the burner which is having the problem. But while cooking, a big bang happened and wide spread flames aroused in the kitchen, my wife ran outside the kitchen to protect herself. After recovering from the shock we removed the gas stove and kept in the store and purchase a new gas stove.

Taking into consideration of the above, i would like to submit the following:

1) is the model sunflame 4 hob model is safe to use or not

2) how can sunflame sell such inferior and dangerous product to customer and provide service with such irresponsible technicians who dont know how to repair the stove.

3) to have a look on all the models of sunflame model gas stove whether they are fit to use as per the guidelines of the home appliance usage, especially inflamable appliances.

4) i would like to file a case with compensation and relief for rs.50, 000/- due to negligence caused by sunflame which may cost the life of my family.

With regards,

K vijay

Respected sir,
It is bring to your notice that a 3 stove sunflame burner was purchased by me on 25.11.2018 from new jindal crockery house, sco-8, sector-10, panchkula. I had put up a complaint in this regard in the past but no any response has been received from your end. I am being harassed by you as you are not bothering in my complaint. If any incident is occurred by this stove you will be responsible for that. My complaint no. Is all[protected]. Please solve it as soon as possible.

Regards
Suleman
Phone no. [protected]
R/o # 276/2, now 219, sector-14, panchkula.

I buyed sunflame 4 burner glass stove on 23/09/2018.I started using this gas stove recently and within one week only today it got burst while I was cooking..luckily I went in some other room for some work and suddenly it burst..no one was hurt that was the best part..but it blast very badly it was dam risky anything could happen..please take legal action regarding this and resolve this problem as soon as possible.

Dear team,

I have bought sunflame pride glass manual gas stove from flipkart on dated 3rd jan 2019.

To my shock the black glass top blusted and shattered, luckly my wife and child was little far away from the stove when it blust.

I have attached pictures of the damage stove for reference.

I need a replacement of the same product.

Kindly update me at the earliest.

Kind regards
Chenithung odyuo

Today, we were making food on the glass stove.in the presence of 4 people it breaks with blast and pieces were scattered around kitchen. This is dangerous. What if the broken pieces fall in food. It can hit the body as well because the intensity was very high. Almost 20 feet away some pieces were found. So, think how big blast was it. The company should take responsibility for this. Or stop making customers fool.

The service provided by the sunflame for its appliances is worst. If they cannot provide the service to the customers why don't they stop making the products. I registered a complaint regarding glass top of four burner gas but no one was available to register a complaint and service centers that are registered on the sunflame site said that instead of replacement of glass top why do not you buy the new gas.. So unprofessional behavior. After calling several times and mailing to customer-care at sunflame one service engineer came to our house took money and never came back. Please stop making sunflame products as well as close the service centers . They are good for nothing. Only wasting consumers time and money.

When we open the knob of burner it sounds very highly. When we turn on the lighter suddenly it gives huge flame. It’s very dangerous so we afraid and not using the stove. There is a high risk of fire as it suddenly discharge the huge amount of gas when knob of stove is opened to use it.If you are ignoring to attend the complain let we know or suggest the nearby your authorised service centre.

We purchased sunflame venza 60 ss bf on 3.9.2018. Two months ago it suddenly stopped working. On complaint technician found the motor had gone out of working. We had to make lot of follow-ups with local centre and even lot of calls to customer care. Nevertheless finally technician replaced the motor. But now we are observing that replaced motor does not pulling the entire steam and not working properly

This is to bring to the notice of all that while working over the cooktop which has a glass top, the glass top burst with a loud sound and shattered glass pieces flew in all directions, some of which flew and pierced me. I then read on the net how others are facing similar issues. I discretely remember enquiring about the safety of the glass top while buying the stove. And I was told it is a heavy duty glass and completely safe. I want to bring forth the fact that this is completely untrue and a mere reassurance. It is very hazardous to use this stove. Iam surprised that the company is still manufacturing such defective products which bear risk of causing grievous hurt and permanent damage to various organs of the body like eyes. It is criminal and I demand an explanation for the rationale of manufacturing and selling such faulty products.

Sir, i have purchased a fan on 01 Sep 2017 with warranty of 30 months..now my fan became unserviceable since two days ago...i took it to sunflame service center and handed over fan with warranty card but they r asking for bill also as i puchased it through csd and all the details of fan are written on warranty card with csd stamp but then also they r saying that they will confirm ...i felt very bad bcz at the time of purchase Ur representative at csd told me that u keep Ur warranty card now Ur rep asking for bill also thats not fair...it means its double standard one o[censored]r rep ask for only warranty card n other for bill also means its Ur bussion style or something else...index no of my fan is 020960 and sl no is 17A02354...plz instruct Ur rep for proper n fast response at bikaner rajasthan.

The Oven alongwith Four Gas Burners need servicing as the Burners are not giving the required flame and facing lot of difficulties while cooking food. . Request to attend to the defect and do servicing. If there is any other defect the same may also be attended to .contact [protected]/[protected].

We are expecting some guests today in the evening and lot of food etc. is to be prepared . The oven along with four gas burners is Sun Flame Make and old one . Request to attend to this immediately on priority basis so that there should not be any problem for us .

I purchased the sunflame glass cooktop 2 months back. While cooking, the glass on the Cooktop suddenly bursted and small pieces of glass injured the face and hand of my wife ..also small pieces of glass spread all over the foods kept by side..

Thank god the injury was small but it could hit the eyes as well. This is big quality issue in Sunflame glass Cooktop. Request you to please replace it with a new one...

Hi sunflame team,
The glass of our gas stove got broken automatically while cooking normal food. It made a huge noise and the glasses got shattered all over the floor. It’s been not more than 6 months and the product has got damaged automatically. Can you guys please get this replaced.

Kindly contact me at the below details:

Shahzeb khan
Cell - [protected]

Dear team,

I had bought a gas burner of sunflame in the month of january, whose glass top broke due to heat in just 3 month, i had made a complain regarding this one of the engineer visit and said will update after 1 month, but yet not recieved any response. It had past 3 months now the shopkeeper nor the service provider is responding.
Is this the service of the company. The worst company it is my gas burner is lying as it is till now who will bear this loss.

I have bought sunflame chimney and made installation request on 10th may 2019, my complaint no. Is which i got from call center [protected] and my mobile no. Is [protected]
Super poor service of sunflame call centre. It shocking that call centre executives continue disconnecting the calls, when i complaint, ms. Neha very casually replied that this is technical problem they cant do anything, talked to ms. Neha, rahul, gaurav but no talking etiquette, poor calling skill. I have made request to install sunflame chimney i missed the service engineer call, but when i called back to that guys he told me that he would not come today now and come tomorrow but when i call him again tomorrow he refused to come and tell me that somebody else would come. However, no body turn on so far, called more than five time but no solution and when i asked that i wanted to talk your seniors ms. Neha told me that we have no senior available this time, call us later. This is so ridiculous that they don’t want to solve customers complaints anyhow.