[Resolved] Sunflame Enterprises — gas stove got blasted

mahi

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi

There has been severe incident in my home when suddenly while cooking Sunflame cooktop of 4 burners got highly blasted and it resulted in tear and wear in the kitchen as well as I got injured in the process.
It is very shameful that such product which is ISI mark is subject to such a big damage and loss to the customer.
This cooktop was purchased from authorized shop where bill has been attached as well as the picture of the cooktop which shows how harmful it has been and there could have been big incident.
I need refund of the amount paid for buying this branded bomb as such horrible incident cannot be ignored where injury of permanent disability or even threat to someone life could have been taken.
You can contact me on [protected] or email me at [protected]@gmail.com for further clarification.

Hoping for quick resolution

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Mar 5, 2019

Complaint marked as Resolved

Sunflame Enterprises customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Sunflame Enterprises Customer Care's response please provide your address.

Jan 07, 2019

Updated by mahi Hi

I have got a call where glass was asked to be replaced by paying for it. However this is not about repair which anyways we can get it done by any near buy shop. It is more importantly about safety and quality issue.
What is the accountability of company if any incident happen. Can you see the amount of damage has happened what is point of ISI mark and other safety measures. I have children in my home and old people who could have got severely injured.
I want refund of my money as this product is not worth and there is life risk. I will post the pictures in all social media Facebook, Twitter, Google. etc and will make sure that no one does the mistake of buying this product if they want their loved ones to be saved.

Provide me compensation ASAP or I will file case against your company where you will have no resort but to compensate many times more than compared to what have to pay now. Share me your contact details as well.

Verified Support

Jan 31, 2019

Sunflame Enterprises Customer Care's response Dear Sir,

We sincerely regret the inconvenience caused to you. Please forward the following details so that we can register your complaint :

Complete Address with Pin Code and Land Mark if any.
Contact No.