[Resolved]  Sunrise Hospital Kakkanad — service charge extra paid for credit card usage (hospitalization)


My wife's hand had finger fracture so we went to sunrise hospital.We have heard much about Sunrise hospital(Kakkanad) so we decided to go there to get a change from our regular small hospital and doctor.

I had paid more than 13000 for the treatment. It's credit card payment so I had to pay 182 Rupees extra for service charges(1.4%).

Service charge cutting is happeing for jewels purchasing etc. But this is a hospitalisation case. So it's very cruical.

This is bank and hospital tieup. Why customer should pay that services charge amount?

And I requested to hospital for a duplicate bill. They told to pay 250 Rupees extra for a single duplicate bill.

Hospitals should be service centre.Not a service charge charging centre.

I kindly request to get return that amount. If it's not possible atleast should replace 1.4% with a fixed service charge(which is already happening in ATM).

Prasanth Thomas
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Aug 14, 2020
Complaint marked as Resolved 
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    Sunrise Hospital Phone
    +91 48 4416 0000
    Sunrise Hospital Address
    Seaport - Airport Road, Kakkanad, Kochi, Kerala, India - 682030
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