[Resolved]  Sunrise Hospital Kakkanad — Very bad Service at sunrise hospital

Before start of this review, let me give a brief intro to this facility. This is a posh looking hospital in the brand new downtown Cochin; Kakkanad.

I had visited this hospital twice;

First time for taking a TT injection for myself; I had to wait for around 1 hour for this at their casualty. Of-course at a busy hospital the casualty might be busy; but at the time I went there, the casualty had only me, a doctor and 2/3 nurses. After the 1 hour wait at Casualty, half an hour at pharmacy. They were much unorganized; but then I was not much irritated (since I live in a developing country at times wait, and other discomforts are all part of the game)

For my next medical emergency, I choose another hospital in Cochin; “Ernakulam Medical Center”; it was crowded 10 times to Sunrise, but things were much/much smooth there; time heals your bad experiences and again one more time, I wanted to test Sunrise hospital. This time was for a vaccination for my 2 year old kid; I heard of a pediatrician who was a medical practitioner in US and had returned, to add to it her husband was associated with my wife’s company.

To meet the doctor had to wait almost 1 hour, but no fuss; there were 2 patients before us; and she was spending enough time with every patient. We met her but to our surprise, those optional vaccinations for 2 year old was not available at this hospital (the hepatitis A1 and Typhoid vaccines) finally she asked about Chicken pox vaccination, and since we didn’t take it for our baby, (because she was under-weight), she said we would go for that. Ok fine and she checked with their pharmacy for the availability of these vaccines; but now the story got a twist, they have Hepatitis A1 vaccine, and would take the same along with Chicken pox); we thanked the doctor and went to Laboratory (the hospital was giving vaccinations at their lab).
There had to wait for another 1 hour, and after this wait they gave my daughter the hepatitis A1 Vaccination.

And asked to pay the bill which was only for hepatitis A1 vaccination (Rs.945/- and for accepting cards they were charging service charge, so for the bill of 945/- my card was swiped for Rs.960/- ) even though the doctor had prescribed chicken pox vaccination. When I took it to their notice, they said ok wait. This wait continued for another hour, but still no reply; when I raised my voice they said, it was some trouble with their EDP system, finally I told them to take the amount for the vaccination and return my card(which the female at counter was holding and roaming around). For this another 15 minutes wait; and when I asked for the medicine prescription (for me to get it reimbursed from my company); they said the doctor need to give it and send a nurse to the doctor again wait time of 20 minutes) To my surprise what I got from the doctor was a letter addressing “To whom so ever it may concern” starting the stories for non availability of medicines at the hospital.

When all these were happening the lab had at least 10/12 of their staff were walking up and down, only one nurse out of these was administrating the vaccines. And while returning I could read a notice at the pharmacy counter. “If you are in a hurry for medicines, please get them from outside”

Don’t go to this hospital for any emergency. Since they have the most incapable staff for your service; especially for emergencies the wait time might cost your life!!!

If you want to kill your time; (in the order of a day) please feel free to visit this hospital and tell them you got to test your blood sugar and BP!!!
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Complaint marked as Resolved 
Sunrise Hospital customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
Apr 03, 2014

Complaint Status

customer support has been notified about the posted complaint.
Complaint comments  43 CommentsShareTweet


Samal N Samjith Majeed

Dear Ms. Parveen Hafeez,
Been planning to write to you since a couple of days now, to update you about the recovery progress:

It’s all gone beautifully and I have to confess that, I had my periods after surgery…… It was amazing, there was NO PAIN.

Was like a dream come true, because I can’t
remember the last time I was even unable to smile, let alone walk during
these times. The wounds have healed very nicely, the
healing was a breeze.

Please do thank Dr. Hafeez Rahman from the
bottom of my heart… He really kind of saved me…. It feels so so nice not
to be in pain any more and thank you too for all the
help and support….
I am strongly aggry with you.
I also got very much problem. story is: my was suffering from normal fever, and I am new to cochin, so go to this Great Hospital there doctor prescribed 6 Check up cost around Rs.1500.(Blood, haemoglobin, TLC, DLC, Urine, X-rays etc), after checkup ke preiscribed some medicine without seein any checkup report...
and nurse told me your report will come after 2 days...
so what is the use of check up...

Finally I would like to say only: This is the worst Hospital in Cochin and In India Also.
<b>An update to my initial post!!!
Today is 02-May-2008
11:24 AM </b>
Got a call from a lady (Mobile No: 984xxxx977), checking on why I had written this review on net. When I enquired, if she was in any way associated with Sunrise Hospital, initially it had a “No” from her. Then when I started explaining my horrible experience; she started shouting and was claiming that she was the MANAGING DIRECTOR of the hospital and is going to take legal/Police action against me for writing a bad review about their hospital ... she had called me to verify my phone no.. Also yelled not to visit her hospital again (I could reassure again that I won’t visit them again J )!!! I couldn’t tolerate her speech anymore; and so disconnected the call!!!
11:36 AM
Got another call from another gentleman; one Mr. Riaz (Mobile No: 974xxxx703) and this time he was talking very nicely.. and promised on talking all corrective actions in his hospital, and was requesting to remove my comments from net; and not to take the threat (of his MD) in a bad way!!!

What I feel about the whole episode!!!

If at all the first person is the MD!!! If you are visiting this hospital beware of the Management too they are capable of threatening you as well!!!
I completely disagree with your view on the hospital services. My wife underwent a tubectomy 4 yrs ago at kottayam. We wanted to have another child and underwent recanlisation at Sunrise just a year ago. The doctor we had consulted at kottayam had told us that the chances of success for this surgery was less 30% as my wife is already past 33years. But the doctor at Sunrise assured us and we underwent the surgery. The hospital nurses were extremely caring and there wasn't a moment when I had to worry about anything starting from food to medicines! They were the reason why my wife had a peaceful surgery and in turn gave us our second son...
I strongly agree to this complaint. Even I had very bad experience at this hospital and has decided not to visit this place again
I am going to a hernia keyhole operation on this hospital.
After reading this i am totally confussed...
I have undergone keyhole surgery at Sunrise 2 years ago. It went well and I have been well taken care of. I can assure you that the service is excellent and the staff have been courteous and efficient. Yes, at times like any other hospital or public service organization, they can have delay and some redundancy, but for that matter I have seen worse in other hospitals here in India and otherwise. I have lived in 4 different countries in Asia, middle east and the west, and I can say this confidently. Sunrise is on par with some of the best hospitals I have seen anywhere. Both in terms of cleanliness, qualified staff and excellent service.

Also remember, at a time when hospitals competer tooth and nail, they get people to write negative reports on open forums like this and it is the easiest way to tarnish the image of an institution. I say this because I work on the law and order side of our society, and some things people do and say to harm others can be outright shocking. Once again, I assure you that your hernia operation will go well and just keep an open mind and think positive and don't feel dissuaded by random negativity.
plese let me know that weather this hospital coming under the
medical insurance tie up with RELIANCE GENERAL INSURANCE CO and have you allowing cash less facility
I have a different opinion. The minor hassles are common in any hospital and as it is a comparatively new hospital, the non professional service at the reception, canteen, etc may have some flaws. But I have to tell that I owe my life to Sunrise hospital. I was admitted in the hospital after a very serious heart attack. I was attended by a highly trained cardiologist with in 15 minutes of my arrival in the casualty at about 10.30 pm. I was in shock and was revived by the expertise of the cardiology team with the help of the most modern equipment and excellent nursing care in the ICU. I was in the ICU for 10 days and was discharged after an angioplasty.I was apprehensive about the bill as I heard it was high here. But to my pleasent surprise it was on par with other cetres here and much less expensive from hospitals of other states in India. I only will say that after such a bad heart attack I live to tell the story by Gods Grace provided by the timely intervention of the Cardiology Department of Sunrise
i am planing to consult the gynecologist in this hospital for my wife..and we r planing to have the delivery in this hospital.i too am little bit confused after going on through the reviews...can any body help me about this?
By all means do go there, because my wife delivered there in Sept 2008 and we received very nice treatment and the facilities were wonderful. If at all we found something lacking, it was the distance from our home in Palarivattom. Otherwise the doctors were very nice and were readily available. The nursing staff were very cooperative and in general the experience was very pleasant. So I would surely reccomend it.
If genuine, these complaints are helpful for the public. But a person must first tell this to the hospital authorities first. Then only he should write it in a public site. Today I saw on Manorama channel an interview with a doctor from sun rise hospital. Some of my foreign friends asked me about the best hospital in kerala for their treatment.I was almost going to recommend this hospital to them. I searched google for information about this hospital as it was the first time I heard about this hospital.Thanks to google it helped me to get some popular complaints about services here. Now I have decided not to take my friends to this hospital, becose I need a hospital that gives best service to international patients.
It also helps to understand that the person who wrote this complaint namely Viju chacko is related to one Dr.Chacko at 'Ernakulam Medical centre'...which the complainant seems to reccomend...just makes you wonder...commercial sabotage is not new in this industry. So...hope better sense prevails and people don't rely on hear say. Writing a convincing script to ruin someones reputation is all to common to media or otherwise.
If you are giving value to your time and money I advice plz dont go to this Hospital...The big unorganised hospital ever I have seen
I am totally unhappy with the kind of attitude today people are holding to potray such negative picture(whether they have experienced it or not) about an orgainisation on web portals .I know a few people who visit sunrise and are very happy with the services.It takes a loot of pain and hardwork to build up an organisation and a harder work to build up trust of its very important patients but it takes a few seconds to just type in such negative comments by people like this who may not have better works in their lives to do and then unfortunately many readers rely on these messages (sorry to say sometimes the name holder of these messages could be fake).Just one thing to say...Live and Let Live ..HELP OUR INDIAN MEDICAL SCENARIO TO SERVE BETTER ...but this is not the way...
Mr Chacko,
i do agree that you had to spend some time for your TT, and the vaccine stuff, that dose'nt mean that the hospital treatment is bad, or the hospital staff is incapable of handling emergencies. I think you are not clear with the word EMERGENCY. Friend you are a bit unfortunate to have such an experience, & its your problem & you should deal with it. So please don't confuse people by these type of exposures, atleast let others get some better treatment. As It takes a lot of pain and hardwork to build up an organisation and a harder work to build up trust.
Thank you for writing your experience because I was planning to go for a surgery to this hospital. I was just searching the net to know more about this hospital and I got it. I agree with your complaint because when we go to any hospital in Kerala we experience more or less bitterness like this.
Dear Viju,

I also agreed with you.I also have some experience.The main problem of Sunrise hospital is the activities are not well organized.4/5 persons are sitting in the Reception with 1 printer and simply running, Iam not blaming them, because they havent got proper guidence for each person's duty.And patients are simply waiting by watching these.

I also approached CMC next time, they are well organized.

Hi Chako,

I also agree with you.

Mathew Thomas
i too strongly agrre with u
we went to this hospital for a surgery for my sister and the bill was 45 K.
we already heard that it was expensive so didnt get shocked.
but when we asked for test reports they wouldnt give us.
also they did many test without samples from the patient.
like they claim that they did urine test but didnt take the sample and so on.
and the service is worst like all others have already said.
if someone want some better treatment dont go there.
I think no one is there to supervise the staff and all.
Worst is in the case of pharmacy.

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