Claimed

SurPluss.in Complaints & Reviews

1.7
Updated: Jan 16, 2017
Complaints 44
Resolved
15
Unresolved
29
Contacts

File a complaint to SurPluss.in

Having problems with SurPluss.in?

File a complaint and get it resolved by SurPluss.in customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

SurPluss.in reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
juliet lewis
from Bengaluru, Karnataka
Nov 21, 2015
Report
Copy

Address: New Delhi, Delhi
Website: surpluss.in

I have ordered yesterday paying cash one plus one but sim is not working in that mobile, i ask surpluss .com for replacement but they asked me to get a letter from service centre for the replacement but its ridiculous ki they dont replace immediately, its very bad after buying also we have face lot of trouble
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I
    istiyak shaikh
    from Mumbai, Maharashtra
    Nov 20, 2015
    Report
    Copy

    Address: Mumbai City, Maharashtra, 400058
    Website: surpluss.in

    I have ordered a zara jeans order no #[protected] but instead of sending me the right product surpluss.in had sent me the other jeans which is not even comparable with the jeans i ordered and after lots of trouble i some how arrange to contact them and requested for return but still they have not sent anyone to pick up the jeans nor they respond the any call and email. i am also attaching the images of the product i ordered and the product i recive
    +2 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      vigneshgopalakrishnan
      from Warangal, Telangana
      Nov 17, 2015
      Report
      Copy

      Address: New Delhi, Delhi
      Website: www.surpluss.in

      I am bought a Redmi note 4g in supluss.in this locate from B1, E3, mohan cooperative industrial estate, madura road, delhi, new delhi district, india -110044 iam not satisfied the mobile, so return in blue dart date:[protected], waybill no:[protected], surpluss order no:[protected], my name is g.vignesh
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        sk.feroz basha
        from Mumbai, Maharashtra
        Nov 16, 2015
        Report
        Copy

        Address: Nellore, Andhra Pradesh
        Website: surpluss.in

        My self sk.feroz basha
        order no :[protected]
        i was returned the product (redmi 2) to you on oct-13 then your executives said to me your refund cheque made your by your name with in one week you have receive the cheque but untill you dont send the cheque to me.
        iam trying to call the customer care but the call cant be connected please done process i have been waiting tell me your customer care number exact
        Nov 16, 2015
        Updated by sk.feroz basha
        my self sk.feroz basha
        order no :[protected]

        i was send the mobile (redmi2 price:5300) to on oct-13 then executives said that your refund in the form of cheque by my name with in one week but now nov-16 untilll now there are no cheque and cannot connected the customer call please telll me ur exact customer care number done the process

        my contact numbers:[protected], [protected]
        please contact me this huge amount for me
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Raj Singh Pantaloons
          from Chennai, Tamil Nadu
          Nov 12, 2015
          Report
          Copy

          Address: New Delhi, Delhi, 110 044
          Website: www.surpluss.in

          I made purchase on 24th Oct 2015 from Surpluss.in Order No[protected] Order Detail - Iphone 6 16GB (Silver Colour) From begining i am taking follow up from surpluss.in & not getting proper revert .Every time they are saying same thing that i will get product in 3-4 days, But i really dont know when i will get the product because they are not updating .
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            1
            1verma
            from Jalandhar, Punjab
            Nov 3, 2015
            Report
            Copy

            Address: Hoshiarpur, Punjab, 146001

            I have ordered white they given me gray phone mi4i price 9374/- i recevied it from punjab hoshiarpur (146001) blue dart courier service. this product is seriously damaged i am trying to to contact with customer care but the contacts given on the site are wrong...i am fed up this all... if you didn't response me i will surely complaint in consumer form... i am damn sure cont. [protected] suraj verma
            +9 photos
            i have purchased Micro max Led tv my amount has deducted, i didn't get any status, i tried to call costumer care No. no replay in that, after 15 days i tried to call costumer care No. they told your Order has been cancelled, we will refund your money, I wait 10 days no replay...
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              vmadhuu
              from Delhi, Delhi
              Nov 2, 2015
              Report
              Copy

              Address: 400701
              Website: surpluss.in

              I have ordered Iphone 6 with Order number #[protected] on 18th October and i got the order on 2nd November. when i open the parcel there in no iphone hand set, there is only charger and haed phone are available. immediately i try to contact surpluss.in customer service number[protected] but it is not connecting to care people. i sent a mail to [protected]@surpluss.in and witing for the response. i really dont know what to do now.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Mirza Baig
                Oct 21, 2015
                Report
                Copy

                Address: Mysore, Karnataka, 570018
                Website: Surpluss.in

                Order id :[protected] Order id :[protected] Both the iron boxes packing was very bad. box was completely wrapped in tape to hide the wear and tear. Iron box base had lot of scratch's. tried calling customer care number[protected] it said temporarily out of service. I want to return these products and get my money back. Its the worst service experience i got.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  nageshbhardwaj
                  from New Delhi, Delhi
                  Oct 8, 2015
                  Report
                  Copy

                  Address: New Delhi, Delhi
                  Website: www.surpluss.in/

                  Hi there, This is hereby to bring to your notice that I ordered an'MI Note 4G' phone from via order number[protected]. But the phone they delivered to me was a defected (with bad display) one on 28.09.15. Immediately after receiving the defective phone, I dropped them a mail regarding an immediate replacement of the phone on 29.09.15. From that day I am sending them repeated mails as well as trying to reach them over phone, but they are showing immensely irresponsible behavior, nobody is even bothering my complaint. In fact, the concerned people are blaming me for the delay occurred. Its been more than ten days but still nothing can be done by . Such disgusting and unreliable sites must be punished for being so irresponsible for their customers. Kindly take relevant attempts over this matter and get me out of this at the earliest. Nagesh Bhardwaj Contact Number-[protected]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    meeraanish
                    from Bengaluru, Karnataka
                    Oct 7, 2015
                    Report
                    Copy

                    Address: New Delhi, Delhi
                    Website: www.surpluss.in

                    I had purchased a product (one plus Mobile) through surplus and got it delivered on 29/09/2015. On 30/09/2015 I understood none of the Sims' are working in the phone. As per the terms & conditions of the company the product should be returned by 7 days from delivery. So i first contacted the customer care but no one picks the call. So I sent an email but I dint get any response either for my email. I kept following up with them but still my effort was in vain. As i dint get any response from them, I decided to send the product before the 7 days period gets over. So I also attached a letter inside the pack as for all the information. Even after sending the product back I haven't received any update or response. Kindly note that I had purchased product using Credit card and I am really worried about the same.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shaurya Saxena
                      Oct 6, 2015
                      Report
                      Copy

                      Address: Jodhpur, Rajasthan
                      Website: surpluss.in

                      I have purchased a redmi2 headset from surpluss.in. As it was provided with the booklet of the same, when it was delivered to me there was no booklet as such. phone is not built with audio systems in it. Display is also having problems. Sim card slots are not responding when the sims are inserted into it. Don't know how the hell they plan to deceive customer's trust. Worst of the worst online website i have seen through!
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        B
                        Balwan Soni
                        from Basi, Punjab
                        Oct 3, 2015
                        Report
                        Copy

                        Address: Jind, Haryana
                        Website: surpluss.in

                        I am Balwan Soni From Jind Haryana i have received new handset Mi (redmi 2). its order by 27 Sep, 05 dated and fond it 29 sep, 015 by blue dart courier and this handset purchased case on delivery. but when the model is open get it damaged and faulty handset. i am continuously trying to customer care (surpluss sight) [protected] but no body has response. pl z help and close this matter., we recived handset and detailed are here. Model-redmi 2 8 gb-white invoice no[protected] order no[protected] we fond not there white color and display are crack and display are not coming and scratches prints Balwan Soni, H no 746/31 Ashram Basti Bhiwani Road, Near Dada Kheda and mata chogniya mandir Jind-126102 (HR) Mobile-[protected]-[protected]-[protected]
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          mihir mukesh panchal
                          from Ahmedabad, Gujarat
                          Oct 2, 2015
                          Report
                          Copy

                          Address: Ahmedabad, Gujarat
                          Website: surpluss.in

                          I had placed order for red mi 2 mobile from surpluss.In through on line wide order no[protected] dated 25/09/2015. And received delivery today i.E. On 01/10/2015 after open the seal and try to start the mobile found that not in working condition hence i request for replace the same to surpluss.In [protected]@surpluss.In .And surpluss . With this concern i sent mail to surpluss.In copy of the same detail are as under. This mail is for your reference and knowledge only kindly follow up the matter and try to replace at earliest. Thanking you, mihir mukesh panchal mobile =[protected]. ========================================================= from mihir mukesh panchal e/504 shyam hills flat, behind savan bunglow, gst crossing=khodiyar mata mandir road, new ranip, ahmedabad 382480 gujarat, pin code 382480 india mobile no.- [protected]
                          refund my fully AMOUNT RUPEES 5299(FIVE THOUSAND TWO HUNDRED NINETY NINE)
                          WITH THIS REGARD ONE PHONE CALL RECEIVED NO:[protected] AND ASK CARD DETAIL FOR FRAUD CASE. PLEASE INVESTIGATE.
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            arijit.moitra1
                            from Kolkata, West Bengal
                            Oct 2, 2015
                            Report
                            Copy

                            Address: New Delhi, Delhi
                            Website: www.surpluss.in/

                            Hi Team, I am very ashamed to let you know that you people are showing one kind of product in your web portal and delivered something else while delivering.I have ordered United_Colours_Od_Benetton_Light Blue_Slim_Fit_Denim--UCB0001 according to the product showing in the portal.But the product that is delivered to me is Black colour one looks and old product and even there is a problem in the size also.The product mentioned in their portal is really Blue colour with faded one and even there is a crush in it, hence I have ordered that product.I can see there is a hell and heaven difference between the two products that are shown in the web portal to attract customers and the product that is delivered. So i have tried calling[protected] but none have answered.I am very sorry to say your services are very bad.I will be sincerely waiting for the feedback and call. Please help to refurd my money around 1900 Rupess.
                            +3 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Priya123!
                              from Pune, Maharashtra
                              Sep 25, 2015
                              Report
                              Copy

                              Website: www.surpluss.in

                              I placed an order for oneplus 1 mobile and i cancelled the order in an hour. The customer care called and i confirmed my cancellation. But so far, i have not yet got any cancellation mail or my money. It's been 20 days and there is no response from their side. I neither got the mobile nor my money back . My order is being cancelled by them but no assurance for my money
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                T
                                Tousiff
                                from Bengaluru, Karnataka
                                Sep 21, 2015
                                Report
                                Copy

                                Address: Bangalore, Karnataka
                                Website: Surpluss.in app

                                Surpluss.in one of the add in internet I have r/c a mobile set from surpluss, in company i ill book a cell phone as on 09/09/2015 @09:48:25sec order no:[protected] CIN NO: U60231DL2004PTC126314 Mobile Model: REDMI2 8 GB WHITE IMEI CODE: [protected] Amount is : 5, 299, 00 Company VAT TIN :[protected] Company PAN NO: AACCT0780F Company Address: Surpluss.in First Floor, mohan cooprative industrial estate New Delhi last time i ill spek this no [protected] only one time i ill speak then 2000 thousands times i am calling there is no replay Last time i ill speak date is :12/09/2015 sum body told our person as coming and collact the cell phone and our said send a new mobile with 3days nobody as come still 21/09/2015 pls help me ...
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Amit Traders
                                  from Surat, Gujarat
                                  Sep 19, 2015
                                  Report
                                  Copy

                                  Address: Vadodara, Gujarat

                                  mene 4/8/15 ko surpless se mi1 mobile mangvaya tha. unhone mereko foulty pis bheja tha. vo unhone vapis kar liya. dusra pis bheja vo bhi mene vapas kar diya. mene refund ke liye kaha to unhone. mereko 300 jyada deke mi2 model leneko bola. jo ki usse accha bataya. lekin firbhi mi1 hi bheja. mene vo return kar diya. ab mere mail ka no responce.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    asish007
                                    from Hyderabad, Telangana
                                    Sep 14, 2015
                                    Report
                                    Copy

                                    Address: Hyderabad, Andhra Pradesh

                                    Hi, I have received a Redmi 1s mobile phone on 09/13/2015. This is a defective phone. Charger is not at all working. Not able to open any app. Always saying Space running out even after deleting apps. Always showing Unfortunately Apps stopped. Wi-Fi not connecting. Taking long time to switch on and off. This phone needs to be replaced. Or i need my money back.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      santoshkbg
                                      from Noida, Uttar Pradesh
                                      Sep 1, 2015
                                      Report
                                      Copy

                                      Address: Bangalore, Karnataka

                                      [protected] Forwarded message[protected] From: "jagadish patil" Date: Aug 31, 2015 8:37 AM Subject: Re: Fwd: OrderID;[protected] Defect piece To:, Cc: Hello, Any updates on this.I am calling ur support no and not reachable Thanks Santoshk On Aug 29, 2015 12:05 PM, [protected]@gmail.com wrote: Please solve this [protected] Forwarded message[protected] From: [protected]@gmail.com Date: Aug 29, 2015 11:40 AM Subject: OrderID;[protected] Defect piece To:, Cc: Hello, I received mobile phone:redme 1s of. Above mentioned OrderID:[protected] from courier This is defective piece, as screen is hung not able to click on screen and do any operation . I received this on:27-August-2015 I paid 4999 rs to courier Please collect this defect piece and send back goodone or return my money back. Otherwise will raise police complaint and goto consumer court. Am trying to call ur toll-free no [protected] and [protected] both are not reachable. Thxs Santoshk
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        V
                                        Vamshi Krishna Gourraju
                                        from Hyderabad, Telangana
                                        Aug 24, 2015
                                        Report
                                        Copy

                                        Address: Hyderabad, Andhra Pradesh

                                        I have ordered mobile 14th aug and received on 19th Aug. I kept charging this mobile for 6 hrs, still the mobile not switching on, I was trying to reach them which the contact number available on the surpluss.in site, this number is not working and I was sent mails to them, din't get any response.

                                        Invoice number:[protected]
                                        Order#[protected]

                                        Return my product due to defect

                                        I have purchased Oneplusone sandstone black(64GB), but it is not working properly, battery back is only 2 hours without using any app, also have hanging problem.
                                        And also move option is not working.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit