SurPluss.in Complaints & Reviews

I have ordered yesterday paying cash one plus one but sim is not working in that mobile, i ask surpluss .com for replacement but they asked me to get a letter from service centre for the replacement but its ridiculous ki they dont replace immediately, its very bad after buying also we have face lot of trouble

I have ordered a zara jeans order no #[protected] but instead of sending me the right product surpluss.in had sent me the other jeans which is not even comparable with the jeans i ordered and after lots of trouble i some how arrange to contact them and requested for return but still they have not sent anyone to pick up the jeans nor they respond the any call and email. i am also attaching the images of the product i ordered and the product i recive

I am bought a Redmi note 4g in supluss.in this locate from B1, E3, mohan cooperative industrial estate, madura road, delhi, new delhi district, india -110044 iam not satisfied the mobile, so return in blue dart date:[protected], waybill no:[protected], surpluss order no:[protected], my name is g.vignesh

My self sk.feroz basha
order no :[protected]
i was returned the product (redmi 2) to you on oct-13 then your executives said to me your refund cheque made your by your name with in one week you have receive the cheque but untill you dont send the cheque to me.
iam trying to call the customer care but the call cant be connected please done process i have been waiting tell me your customer care number exact

I made purchase on 24th Oct 2015 from Surpluss.in Order No[protected] Order Detail - Iphone 6 16GB (Silver Colour) From begining i am taking follow up from surpluss.in & not getting proper revert .Every time they are saying same thing that i will get product in 3-4 days, But i really dont know when i will get the product because they are not updating .

I have ordered white they given me gray phone mi4i price 9374/- i recevied it from punjab hoshiarpur (146001) blue dart courier service. this product is seriously damaged i am trying to to contact with customer care but the contacts given on the site are wrong...i am fed up this all... if you didn't response me i will surely complaint in consumer form... i am damn sure cont. [protected] suraj verma

I have ordered Iphone 6 with Order number #[protected] on 18th October and i got the order on 2nd November. when i open the parcel there in no iphone hand set, there is only charger and haed phone are available. immediately i try to contact surpluss.in customer service number[protected] but it is not connecting to care people. i sent a mail to [protected]@surpluss.in and witing for the response. i really dont know what to do now.

Order id :[protected] Order id :[protected] Both the iron boxes packing was very bad. box was completely wrapped in tape to hide the wear and tear. Iron box base had lot of scratch's. tried calling customer care number[protected] it said temporarily out of service. I want to return these products and get my money back. Its the worst service experience i got.

Hi there, This is hereby to bring to your notice that I ordered an'MI Note 4G' phone from via order number[protected]. But the phone they delivered to me was a defected (with bad display) one on 28.09.15. Immediately after receiving the defective phone, I dropped them a mail regarding an immediate replacement of the phone on 29.09.15. From that day I am sending them repeated mails as well as trying to reach them over phone, but they are showing immensely irresponsible behavior, nobody is even bothering my complaint. In fact, the concerned people are blaming me for the delay occurred. Its been more than ten days but still nothing can be done by . Such disgusting and unreliable sites must be punished for being so irresponsible for their customers. Kindly take relevant attempts over this matter and get me out of this at the earliest. Nagesh Bhardwaj Contact Number-[protected]

I had purchased a product (one plus Mobile) through surplus and got it delivered on 29/09/2015. On 30/09/2015 I understood none of the Sims' are working in the phone. As per the terms & conditions of the company the product should be returned by 7 days from delivery. So i first contacted the customer care but no one picks the call. So I sent an email but I dint get any response either for my email. I kept following up with them but still my effort was in vain. As i dint get any response from them, I decided to send the product before the 7 days period gets over. So I also attached a letter inside the pack as for all the information. Even after sending the product back I haven't received any update or response. Kindly note that I had purchased product using Credit card and I am really worried about the same.

I have purchased a redmi2 headset from surpluss.in. As it was provided with the booklet of the same, when it was delivered to me there was no booklet as such. phone is not built with audio systems in it. Display is also having problems. Sim card slots are not responding when the sims are inserted into it. Don't know how the hell they plan to deceive customer's trust. Worst of the worst online website i have seen through!

I am Balwan Soni From Jind Haryana i have received new handset Mi (redmi 2). its order by 27 Sep, 05 dated and fond it 29 sep, 015 by blue dart courier and this handset purchased case on delivery. but when the model is open get it damaged and faulty handset. i am continuously trying to customer care (surpluss sight) [protected] but no body has response. pl z help and close this matter., we recived handset and detailed are here. Model-redmi 2 8 gb-white invoice no[protected] order no[protected] we fond not there white color and display are crack and display are not coming and scratches prints Balwan Soni, H no 746/31 Ashram Basti Bhiwani Road, Near Dada Kheda and mata chogniya mandir Jind-126102 (HR) Mobile-[protected]-[protected]-[protected]

I had placed order for red mi 2 mobile from surpluss.In through on line wide order no[protected] dated 25/09/2015. And received delivery today i.E. On 01/10/2015 after open the seal and try to start the mobile found that not in working condition hence i request for replace the same to surpluss.In [protected]@surpluss.In .And surpluss . With this concern i sent mail to surpluss.In copy of the same detail are as under. This mail is for your reference and knowledge only kindly follow up the matter and try to replace at earliest. Thanking you, mihir mukesh panchal mobile =[protected]. ========================================================= from mihir mukesh panchal e/504 shyam hills flat, behind savan bunglow, gst crossing=khodiyar mata mandir road, new ranip, ahmedabad 382480 gujarat, pin code 382480 india mobile no.- [protected]

Hi Team, I am very ashamed to let you know that you people are showing one kind of product in your web portal and delivered something else while delivering.I have ordered United_Colours_Od_Benetton_Light Blue_Slim_Fit_Denim--UCB0001 according to the product showing in the portal.But the product that is delivered to me is Black colour one looks and old product and even there is a problem in the size also.The product mentioned in their portal is really Blue colour with faded one and even there is a crush in it, hence I have ordered that product.I can see there is a hell and heaven difference between the two products that are shown in the web portal to attract customers and the product that is delivered. So i have tried calling[protected] but none have answered.I am very sorry to say your services are very bad.I will be sincerely waiting for the feedback and call. Please help to refurd my money around 1900 Rupess.

I placed an order for oneplus 1 mobile and i cancelled the order in an hour. The customer care called and i confirmed my cancellation. But so far, i have not yet got any cancellation mail or my money. It's been 20 days and there is no response from their side. I neither got the mobile nor my money back . My order is being cancelled by them but no assurance for my money

Surpluss.in one of the add in internet I have r/c a mobile set from surpluss, in company i ill book a cell phone as on 09/09/2015 @09:48:25sec order no:[protected] CIN NO: U60231DL2004PTC126314 Mobile Model: REDMI2 8 GB WHITE IMEI CODE: [protected] Amount is : 5, 299, 00 Company VAT TIN :[protected] Company PAN NO: AACCT0780F Company Address: Surpluss.in First Floor, mohan cooprative industrial estate New Delhi last time i ill spek this no [protected] only one time i ill speak then 2000 thousands times i am calling there is no replay Last time i ill speak date is :12/09/2015 sum body told our person as coming and collact the cell phone and our said send a new mobile with 3days nobody as come still 21/09/2015 pls help me ...

mene 4/8/15 ko surpless se mi1 mobile mangvaya tha. unhone mereko foulty pis bheja tha. vo unhone vapis kar liya. dusra pis bheja vo bhi mene vapas kar diya. mene refund ke liye kaha to unhone. mereko 300 jyada deke mi2 model leneko bola. jo ki usse accha bataya. lekin firbhi mi1 hi bheja. mene vo return kar diya. ab mere mail ka no responce.

Hi, I have received a Redmi 1s mobile phone on 09/13/2015. This is a defective phone. Charger is not at all working. Not able to open any app. Always saying Space running out even after deleting apps. Always showing Unfortunately Apps stopped. Wi-Fi not connecting. Taking long time to switch on and off. This phone needs to be replaced. Or i need my money back.

[protected] Forwarded message[protected] From: "jagadish patil" Date: Aug 31, 2015 8:37 AM Subject: Re: Fwd: OrderID;[protected] Defect piece To:, Cc: Hello, Any updates on this.I am calling ur support no and not reachable Thanks Santoshk On Aug 29, 2015 12:05 PM, [protected]@gmail.com wrote: Please solve this [protected] Forwarded message[protected] From: [protected]@gmail.com Date: Aug 29, 2015 11:40 AM Subject: OrderID;[protected] Defect piece To:, Cc: Hello, I received mobile phone:redme 1s of. Above mentioned OrderID:[protected] from courier This is defective piece, as screen is hung not able to click on screen and do any operation . I received this on:27-August-2015 I paid 4999 rs to courier Please collect this defect piece and send back goodone or return my money back. Otherwise will raise police complaint and goto consumer court. Am trying to call ur toll-free no [protected] and [protected] both are not reachable. Thxs Santoshk

I have ordered mobile 14th aug and received on 19th Aug. I kept charging this mobile for 6 hrs, still the mobile not switching on, I was trying to reach them which the contact number available on the surpluss.in site, this number is not working and I was sent mails to them, din't get any response.

Invoice number:[protected]
Order#[protected]