Sutherland Global Services — Payment requested for not serving the notice period

I was unwell and had to drop my papers in Sutherland and couldn’t serve the notice period so I gave the medical documents yet they asked me to pay 23000 for not serving notice period because of the delay I lost 2 jobs because of BGV as I didn’t get the relieving letter and my FNF couldn’t be downloaded as well so need help with the same.
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