Suzuki Access 125 Scooter — Delivering a defective Suzuki Access 125 by Padmaja Motors, Vijayawada

Address:	Tadanki Usha, W/o Ravi Kumar, Veerapanenigudem, via Peda Avutapalli, Gannavaram mandal, Krishna Dt. Andhra Pradesh, PIN-520486
Website:	[email protected]

Dear sir,
Sub: Sale of a defective Sujuki Access 125 vehicle-regarding.
I have recently purchased a Suzuki Access-125 on[protected] for Rs.96455/-in M/S Padmaja Motors Private Limited, Vijayawada, Prabhu Nilayam. M.G.Road, Labbipet from their Enikepadu branch. I took the delivery of the vehicle on[protected] and I was asked to come on the next day to get the other accessories like side stand etc.. to be fitted. I then got filled the Petrol tank with Rs.300 and started going to my village along with my husband.
I went to my village at around 9 PM and parked the vehicle in my house, The next day i.e., on[protected] at around 8.30 AM, I started at my house and after driving for a distance of nearly 10 KM the vehicle stopped at Peda Avutapalli at around 9 AM. My husband immediately contacted the local people and we were advised to take the vehicle to the nearest service show room. My husband literally walked to Gannavaram pushing the two-wheeler manually and the mechanics advised us to take the vehicle to Show room only as they are not supposed to look into the trouble for the New Vehicles.
Then my husband informed Padmaja Motors and two people from the show room reached us and they brought the vehicle to the show room at Enekepadu branch on[protected]. My husband also reached Enikepadu show room at around 11AM and enquired about the vehicle.
We were told that the Engine of the Vehicle was seized due to some defect in the Engine and the process will take another one week to rectify the trouble.
We were shocked to hear the news and asked them how a New Engine gets seized. The mechanics told us that some unidentified defect occurred in the Engine and thereby it got seized and asked us to come after a week. We deliberately told them to give a new Vehicle and we are not ready to take the Defective Vehicle. This is the 11th day and None of the officials had contacted us for bringing a new vehicle.
We wish to bring this issue to your notice and request you to give the new vehicle keeping the Defective Vehicle with you. We are financially very poor and we can not afford to invest money for repairs for number of times on the Defective Vehicle. The office staff of Enikepadu branch have cheated us by delivering a Defective vehicle and are still forcing us to take the repaired Defective Vehicle whenever we contact them.
I request you to please look into the matter and see that a new vehicle is delivered at the earliest.
If we do not hear from you, we will be left with no option except to knock the doors of the COURT for justice. I hope you will do the justice at your end.
Thanking you sir.
Yours faithfully,
(Tadanki Usha)